About HungryPanda
Headquartered in London, the UK, HungryPanda is a specialist food delivery platform providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.
Our Value
HungryPanda’s vision is to become the global market-leading platform that enables overseas Chinese business in the food industry and connects Chinese food to all consumers who enjoy it.
Our Mission
Connecting merchants to consumers via our state-of-the-art online platform and industry-leading delivery service. Consolidating the end-to-end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our far-reaching business network and digital solution
Our People
Above all, we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Key Responsibility:
Conduct market research and analysis of competitors based on the market environment, and constantly explore Chinese and Asian restaurants with order potential.
Independently conduct business negotiations and reach cooperation with merchants, be responsible for information collection, product training, and platform background operation.
Regular merchant visits, apply for and timely layout/replace merchant materials for merchants.
Understand the real problems of merchants, and propose solutions and suggestions according to the different needs of merchants.
Actively solve the problems and emergencies encountered by merchants in their daily operations.
According to the needs of merchants and data indicators, through collaboration with colleagues in the marketing department, delivery department, and other departments, promote the increase of merchant transaction volume and order numbers
Manage and maintain a healthy and stable strategic partnership between merchants and the platform, optimize merchant experience, and achieve win-win cooperation between both partiesOther duties and responsibilities as required by management.
Requirements:
Customer service focused: committed to providing exceptional customer service across all channels – written, phone, and face to face
Communication: the ability to communicate clearly and concisely, varying communication styles depending upon the audience
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
Commerciality: the ability to apply knowledge in a practical, commercial manner
Required to have at least 1 year of related experience
Skills Required
- At least 1 year of related experience
- Exceptional customer service skills across written, phone, and face-to-face channels
- Clear and concise communication skills with the ability to adapt communication style
- Excellent attention to detail and written communication skills
- Ability to apply knowledge in a practical, commercial manner
- Mandarin speaking ability
What We Do
Founded in 2017, HungryPanda is currently the largest overseas Chinese food delivery company. Starting in Nottingham, the UK, it has expanded to more than 60 cities in 10 countries, including the UK, France, Italy, the US, Canada, Australia, New Zealand, Japan, South Korea and Singapore. In 2021, HungryPanda launched its new business models, "Panda Fresh", a platform for Asian fresh food and grocery e-commerce, and "VouchersPanda", a platform to provide new discounted ordering methods of online and offline lifestyle services for overseas Chinese. Besides, HungryPanda is awarded in the Deloitte 2021 UK Technology Fast 50, making the company the only food delivery platform in the ranking.
