Where you’ll work:
Guatemala City, GU, GTCustomer Care & Success at GoTo
At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.
Sales at GoTo
At GoTo, our sales team introduces people at all levels to technologies that will make their lives easier. We're constantly innovating and refining our sales and marketing strategies to remain competitive. As a team member, you'll have access to ongoing professional development opportunities and the chance to take your skills to the next level. Join us and help change the way people think about technology.
Your Day to Day
As a Business Development Representative, you would be working on:
Prospecting: Research, create, develop targeted prospect lists. Execute marketing campaigns to increase new user acquisition and conversions. Work on centralized outbound campaigns in partnership with Marketing, the vertical team, MSP program, and Partners.
Engagement: Leverage your understanding of the personas we’re targeting and the business problems our products solve to create curiosity/generate interest with prospective GoTo customers. Mainly through outbound call programs as well as via online chat, and email.
Execution: Meet or exceed KPIs while focusing on quality. Collect, analyze, report data around performance, campaign, and operational execution to drive conversions and qualified leads.
Growth: Share, learn, collaborate with team members and managers to develop strategies, improve execution, and ideas that drive business results and career progression.
What We’re Looking For
As a Business Development Representative, your background will look like:
At least 1 year of sales experience, ideally in SaaS, with a proven track record of meeting sales and opportunity targets, and a High School Diploma or equivalent. Additional studies or coursework in related fields and experience in fast-paced environments, such as call centers, are highly valued and considered transferable.
Must feel comfortable with cold outreach, thorough prospect cadences, and multithreading. Able to type at least 35 words per minute (wpm)
Coachable, naturally curious, and intrinsically motivated. Highly organized, excel at multitasking, and demonstrate excellent time management skills.
Strong communication skills are important, including a friendly and engaging phone presence, effective listening, and clear presentation abilities. Proficiency in English (written and spoken) is required, with at least a C1 level.
High degree of business acumen and technical aptitude. Sales methodology training and proficiency in CRM & outreach tools a plus.
For internal candidates:
•Excellent performance in the past three months
•No active action or development plan
•At least 1 year tenure in the current role
At GoTo, inclusion and belonging are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.
What We Offer
At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
· Comprehensive health benefits
· Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
· Tuition reimbursement and access to instructor-led and on-demand learning and development programs
· The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
· Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.
Specific benefits and offerings may vary by country in line with local regulations and market practices.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
Skills Required
- At least 1 year of sales experience, ideally in SaaS
- High School Diploma or equivalent
- Excellence in cold outreach and prospecting
- Ability to type at least 35 words per minute
- Strong communication skills and proficiency in English (C1 level)
- High degree of business acumen and technical aptitude
GoTo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo and has not been reviewed or approved by GoTo.
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Healthcare Strength — Public benefit descriptions highlight comprehensive medical, dental, and vision options alongside HSA/FSA, life/AD&D, and disability coverage. Employer-verified details indicate coverage begins at hire and the program includes wellness support.
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Leave & Time Off Breadth — Offerings include generous PTO, paid sick days and holidays, bereavement leave, paid volunteer time, and quarterly Self Care Days. Generous parental leave is also promoted across materials.
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Wellbeing & Lifestyle Benefits — A wellness program (Thrive), Employee Assistance Program, and gym reimbursement reinforce a focus on wellbeing. Remote-centric flexibility and monthly or quarterly self-care days further support work-life balance.
GoTo Insights
What We Do
Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
