Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, MO, NC, NE, NH, NJ, NY, OH, PA, RI, SC, TN, VA, WVWhat You Get To Do Everyday
Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
Pass qualified leads to appropriate sales channel to close into new consignment business
Nurture leads through ongoing follow-up via phone/text/email
Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps
Minimum Requirements
High degree of professionalism and excellent phone demeanor
Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences
Strong customer service, problem-solving, and analytical skills
Excellent verbal and written communication skills
Comfortability using software such as G-Suite, Email, SalesForce, CRM
Self-motivation and drive to excel in fast-paced environment
A solutions-focused mentality with a growth mindset
Adaptability and openness to change
Ability to commit to full-time hours (40 hours per week)
Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday
Preferred Requirements
Familiarity with the luxury fashion marketplace
Lead qualification experience
Hourly base pay + uncapped commission
$800/month commission (at target)
Monthly sales competitions (i.e. cash | prizes | site credit)
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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