Business Development Manager - Japan

Posted Yesterday
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Tokyo, JPN
Hybrid
Mid level
Other
The Role
Acquire new clients across Japan through cold outreach, full sales-cycle ownership from qualification to close, present product demos (phone, webinars, onsite), negotiate contracts, run and attend events, prepare proposals/quotations, and collaborate with marketing and sales operations.
Summary Generated by Built In
TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. 
At TY, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
 
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
 
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
 
Learn more about TrustYou at www.trustyou.com
 
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
 
Position: Business Development Manager - Japan
Location of the role: Tokyo
 
As a Business Development Manager at TrustYou, you are responsible for acquiring new clients within your assigned sales region and introducing them to our products. You closely cooperate with our international team and together you will be responsible for the achievement of our strategic sales goals.
 
You will be part of our international Business Development Team. As our ideal candidate, you come with extensive experience in the hospitality industry and sales experience. You convince us with your excellent communication skills (both oral and written), your resistance to stress and your positive mindset.

In your role, you will make an impact by….

  • Making cold outbounds to targeted customers.
  • Owning an entire sales cycle from qualifying leads to closing.
  • Presenting and selling TrustYou Products to potential clients on the phone, in webinars and on-site.
  • Conducting negotiations and closing contracts
  • Planning and managing seminars and exhibitions
  • Attending seminars and exhibitions to generate leads
  • Optimizing the process from initial negotiations to order receipt
  • Preparing proposal materials and quotations
  • Collaborating with Marketing and Sales operations teams

You are a perfect fit, if you …

  • Have a minimum of 3 years of Business Development and corporate sales.
  • Have prior experience in the hospitality industry is a plus, but not a must.
  • Have business level English language skills. Fluency in Korean language is a BIG plus.
  • Possess excellent interpersonal skills with colleagues and clients
  • Possess the personal qualities of a winner – self-starter, get-it-done, energetic, persistence, confident decision maker.
  • Are flexible and eager to work in a team of young aspiring professionals
  • Enjoy using sales tools
  • Are experienced in Salesforce CRM.

And most importantly, what's in it for you...

  • Working in a global, diverse, and collaborative team
  • On-going career development, training, and coaching
  • Six days for learning & development 
  • Celebrate in style at our team events (in-person and virtually) 
  • Social benefits and perks based on location 

TrustYou is an equal-opportunity workplace.
 
We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

Skills Required

  • Minimum 3 years of Business Development and corporate sales experience
  • Prior experience in the hospitality industry
  • Business-level English language skills
  • Fluency in Korean
  • Excellent interpersonal skills with colleagues and clients
  • Self-starter, energetic, persistent, confident decision maker
  • Flexible and eager to work in a team
  • Comfortable using sales tools
  • Experience with Salesforce CRM
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The Company
HQ: San Diego, CA
144 Employees
Year Founded: 2008

What We Do

TrustYou is on a mission to make communication and feedback simpler and more productive. We help companies win through the power of listening and provide a Guest Experience (GX) Platform that makes listening to customers easy, powerful, and actionable. The platform helps users to communicate with clients, understand feedback and share their success. TrustYou empowers companies to earn trust, make better decisions, and ultimately, win. At TrustYou our culture continually evolves and is shaped by the people that work here. With our values as a base and by listening to our employees, we have built a diverse and inclusive workplace that honors flexibility, autonomy, and authenticity. At TrustYou employees build amazing connections, create their own career paths, and continue to grow. You can learn more about our culture by visiting our website careers section. We are headquartered in Munich, Germany with offices in San Diego, CA; Madrid, Spain; Cluj, Romania; Tokyo Japan; and Singapore. TrustYou is a hybrid company with employees working fully remote, from an office, or a mix of the two.

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