Business Development Manager (Contract Logistics)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

The Business Development Manager is responsible for driving profitable growth of the business through the acquisition of new customers and the development of existing accounts within assigned territories and market segments. The role is accountable for achieving sales targets, identifying new business opportunities and building strong customer relationships.

1. Business Development & Sales Growth

• Identify and develop new business opportunities within assigned territories, industries, and target market segments. (a Hunter)

• Achieve assigned sales targets, KPIs, revenue and gross profit objectives.

• Develop and maintain a healthy sales pipeline through prospecting, networking, referrals and customer engagement activities.

• Grow existing customer accounts through cross-selling and upselling of Toll products and services.

• Conduct sales presentations, customer visits, business reviews and solution discussions to secure new business opportunities.

• Collaborate with Product and Operations teams to develop customer-specific solutions and proposals.

• Monitor market trends and competitive actions, share insights with product and management teams.

• Performs for other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials.

2. Customer & Stakeholder Management

• Taking charge in managing strategic Contract Logistics opportunities and key customer relationships. 

• Develop strong relationships with key stakeholders. 

• Actively involved in customer engagement activities including solution presentations, site visits, contract negotiations, and business reviews. 

• Collaborate closely with Operations and Solution Design teams to develop competitive and customer-focused logistics solutions. 

• Build strong relationships within the Toll Network to leverage global and regional support to grow country opportunities. 

• Drive customer retention, new business growth in various industry verticals. 

3. Reporting, Process & Execution

• Maintain accurate customer, opportunity, and sales activity records within Salesforce CRM.

• Provide timely and accurate pipeline updates, sales forecasts, and activity reports.

• Track and report on sales performance metrics as required by management.

• Ensure all customer and sales information is maintained in accordance with company policies and standards.

• Comply with all Toll policies and procedures. 

• Perform other duties as assigned by management.

QUALIFICATIONS

• Bachelor’s or master’s degree in Business, Supply Chain, Logistics, Engineering, or relevant discipline. 

• Fluent in English. (Verbal & written).

• Strong commercial acumen, analytical thinking and strategic problem-solving skills.  

• Extensive Experience: Minimum 3 years in Contract Logistics, Supply Chain, Warehousing, Distribution, or Logistics Solutions.

• Project and Change Management: Proven track record in handling large, complex projects with challenging business outcomes, demonstrating strong change management skills.  

• Operational and Stakeholder Management: Expertise in managing operations, setting priorities within budgets and time frames, and effectively dealing with stakeholders through collaborative forums.  

• Risk Management and Strategic Planning: Skilled in identifying and analyzing risks and opportunities, providing strategic advice, and employing critical thinking to find alternative solutions.  

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com