Business Continuity Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Business Continuity Specialist, you’ll help ensure Infobip’s resilience against low-probability, high-impact events that could disrupt global operations. You’ll join our Security Governance and Resilience team (SGR), working at the intersection of disaster recovery and crisis management to maintain service continuity for billions of messages delivered worldwide.

Your mission is to develop, maintain, and test our Business Continuity Management System (BCMS), enabling effective responses to critical incidents. You’ll collaborate with technical and non-technical stakeholders, combining risk assessment expertise with strategic planning to safeguard Infobip’s infrastructure and services.

As part of SGR team, you will participate in creating, maintaining and improving of all security processes.

• Perform detailed business continuity risk assessments focused on product and service availability.

• Conduct Business Impact Analysis (BIA) and identify threats to systems, calculating potential impacts.

• Analyze BIA and risk assessment results to inform continuity and disaster recovery strategies.

• Design, implement, and validate business continuity and disaster recovery plans.

• Test technical recovery processes and assess adequacy of existing plans.

• Collaborate with other Security teams to ensure compliance and continual improvement.

• Deliver regular business continuity awareness training for stakeholders.

• Help implement comprehensive risk assessment framework and conduct regular risk assessments.

• Participate in audits and contribute to compliance with regulatory requirements.

• Support process improvement initiatives and automation opportunities.

• 3–4+ years of experience in business continuity, disaster recovery, or related cyber security governance roles.

• Background in IT systems or incident management (e.g., system engineer, integrator, service engineer, IT auditor).

• Familiarity with risk management, auditing, or consulting in continuity planning.

• Experience with server recovery, high-availability clusters, and backup restoration.

• Knowledge of cloud platforms (IaaS, PaaS) and enterprise infrastructure.

• Experience with cyber security frameworks and ISMS.

• Strong analytical skills and ability to propose workable solutions.

• Excellent communication, facilitation, and stakeholder engagement skills.

• Fluent in English, both spoken and written.

• Experience in banking, payment processing, or highly regulated industries.

• Exposure to governance frameworks and compliance standards.

• Familiarity with business continuity tools and methodologies.

• Previous experience in multinational or shared services environments.

• Cyber security certifications are always welcomed (e.g. CISA, CISSP, CISM...)

• Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact

• Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere – and not always between 9 and 5

• ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options

• Work-life balance and Well Being – We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations

• Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path

• Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start

• International mobility – Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success – wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.