Business Consultant Pega

As part of the Pega team you will be a bridge between the business, who will be defining the desired requirements, and the functional and technical people who will be responsible for developing and testing these requirements.  The job requires close cooperation with our business stakeholders, technical and functional analysts, developers, testers and our vendors. 

The Business Consultant maximizes the business value of change initiatives within business transformation projects by providing solutions or designing processes in line with the strategic objectives of the different business and technology domains within the company. The role is a bridge between the business and technology teams, relying on a knowledge and a relationship of trust within both domains.

A good knowledge of the Telenet portfolio and experience in analysing and/or defining requirements are therefore key assets.

Your responsibilities as a Business Consultant 

• You help to develop and/or adjust the tribe's or business unit roadmap based on its own functional expertise and evaluate the feasibility with business and/or technology partners, in line with the business domain and technology strategies. 
• In close cooperation with the involved stakeholders (for example: architecture, regulatory teams, product marketing, billing, architects, TPO’s, etc. ) you perform conceptual design of the business initiatives, as well as analysis and design of innovative concepts and solutions for business transformation and/or current business context initiatives and projects. 
• You act as a bridge between the business and technology domains, seek balance both in terms of developing requirements and solution alternatives, dare to question these and continuously monitor the business value and maximize the positive impact for Telenet and the customer. 
• You determine the acceptance criteria and accept the End-to-End total solution in cooperation with the business stakeholders and afterwards coach for the correct implementation of required actions/activities/change management. 
• You detail and document the chosen solution direction as well as the final solutions and related business requirements, and align and validate them with the stakeholders. You monitor quality, cost efficiency, and ensure full legal compliance.
• You are the day to day “right hand” of the Pega Product Owner and also challenge him/her when needed. Business Consultants are actively encouraged to propose changes in collaboration with the Pega Product Owner where they see positive business benefit.

Your profile as a Business Consultant

• You have a strong understanding of the telecommunications industry (preferably Telenet), the sales domain and company strategy, combined with the ability to understand internal and external customer expectations and translate them into cross‑functional actions and solutions.
• You have proven ability to independently gather, structure and manage business requirements (use cases, user stories, epics) and to actively contribute to requirements sessions with senior business stakeholders, even without the presence of a Product Owner.
• You have excellent analytical skills combined with strong conceptual thinking, enabling the translation of complex, fast‑changing technical and business input into clear, usable and cost‑effective solutions.
• You have expertise in process modeling, management and documentation, with full end‑to‑end responsibility for business processes, including configuration, optimization, troubleshooting and efficient day‑to‑day operation.
• You have experience in performing functional, technical and impact analyses (financial, resource‑related, risks), drafting business cases, evaluating and challenging proposed solutions to maximize business value and customer experience.
• You have a strong continuous‑improvement mindset, applying design thinking and out‑of‑the‑box thinking to proactively identify opportunities, risks and innovative improvements for customer journeys and business processes.
• You act as an expert and point of contact within the technical domain of specialization (e.g. Pega or other BPM platforms), provides technical guidance and direction, and ensures that delivered outcomes remain aligned with original requirements in close collaboration with the Product Owner.

Our offer to you

At Telenet group, you get more than just an attractive gross salary. We strongly believe in results and ownership: we give trust but also expect commitment and impact. What you achieve truly matters.

In addition to a thirteenth-month salary and holiday pay, you can count on an extensive package of extra benefits that supports you in your daily life as well as at work.

An overview of our benefits:

• Mobility budget: compose your own mobility plan, you can opt for a company car or alternative mobility solutions
• Meal vouchers and eco vouchers
• Mobile phone, mobile subscription, laptop, and employee discounts
• Collective bonus and individual bonus (aligned with your performance)
• Hospitalization insurance (including an ambulatory plan) and group insurance
• 20 days of paid leave and 12 compensatory days off

We value your ongoing development, investing in growth via our internal learning platform, coaching, and on-the-job training. You will have opportunities to keep learning and further strengthen yourself in your role.

We also prefer working closely together. We believe strong teams form by frequent interactions and quick transitions. To facilitate a smooth onboarding and rapid integration for new employees, we expect you to be present in the office at least three days a week during the first six months. On other days, you can work remotely from home. 

What happens after you apply?

Do you see a match with our position? Then we look forward to receiving your application. We always get back to you. When there’s a match, we will reach out to you to get acquainted and explain the next steps in our selection process.