Business Applications Analyst I - RPA Developer – Life Company

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is seeking a highly motivated Business Applications Analyst I (Mid-Level) – RPA Developer for the Life Company’s Process Engineering team.  This experienced RPA Developer is for a critical role for our operational automation initiatives and drive significant efficiency gains across the organization. This pivotal role offers the opportunity to architect, develop, and lead the implementation of cutting-edge RPA solutions that will transform our business processes, reduce manual effort, and unlock substantial benefits. As a champion of automation, you will not only design and build innovative robotic process automations but also lead a team of talented 3rd party contactor developers, ensuring the highest standards of quality and accelerating our automation roadmap. This is a chance to make a tangible impact on our organization, shaping the future of our operations, and becoming a recognized leader in driving innovation within our company. If you are passionate about leveraging technology to create transformative change and thrive in a dynamic, collaborative environment, we invite you to join us and help us build for the future.

This role will provide proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Works independently to create, implement and maintain application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, or Plano, TX. Relocation assistance is not available for this position.

What you’ll do:

• Evaluates business needs and reviews system requirements for accuracy; translates data between business users and technical developers. 

• Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions.

• Provides intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.

• Participates in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.

• Reviews new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. 

• Performs and may coordinate business and application/IT platform support; analyzes discrepancies and system failures.

• Facilitates and performs resolution activities to minimize business impact and avoid future exposure; informs team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.

• Maintains proficient understanding of business processes, supporting applications/IT platform, and strategic direction.

• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

• Bachelor's degree OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 8 years required without Bachelors degree)

• 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.

• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.

• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.

• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.

• Proficient knowledge of Microsoft Office tools.

• Successful completion of an analyst assessment may be required

What sets you apart: 

• US military experience through military service or a military spouse/domestic partner

• 4 or more years of hands-on experience developing and implementing RPA solutions using Automation Anywhere 360.

• Experience with Flowable, Salesforce technologies and process mining tools.

• Experience in leading the design, development, and implementation of RPA solutions to automate key business processes to include managing a team of 3rd party contractor developers, task assignments, ensuring code quality, adherence to development standards (SDLC, Agile), and timely project delivery

• Proven strong analytical and problem-solving skills, with a focus on resilient code to spearhead the design, development, and implementation of robust and sustainable Robotic Process Automation (RPA) solutions. 

• Previous experience using excellent communication skills when cross collaborating with various business units to delivery RPA solutions.  

• Experience with automation of processes in financial services industries and highly regulated environments as well as management tools such as Jira.

Compensation range: The salary range for this position is: $81,890 - $147,390

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.