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The Role
The Business Analytics Manager will analyze operational data, manage reporting, and lead a team to improve efficiency and performance in logistics and supply chain.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
As we scale our physical product business and global footprint, data-driven operations are critical to delivering a seamless, high-quality member experience. We are hiring Manager, Global Operations to partner with our Operations Group (Supply Chain, Logistics, Fulfillment, Business Systems, Membership Services and Quality) teams to create visibility, drive accountability, and unlock insights that enable better service, lower cost, and faster decision-making.
This role is ideal for someone fluent in data and obsessed with uncovering operational inefficiencies that impact financial performance and the member experience. You will be empowered to shape our data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
- Develop and maintain reporting that monitors fulfillment, logistics, and vendor SLAs across DTC, wholesale, and international operations.
- Generate and drive the strategic analytic roadmap to identify exceptions and inefficiencies across the order lifecycle—shipping delays, stockouts, inventory inaccuracies—and translate them into actionable insights.
- Own core operational metrics, ensuring clarity, alignment, and regular review across stakeholders.
- Partner with Operations, Membership Services, and Finance to improve accuracy, vendor accountability, and overall member experience.
- Collaborate with Data Engineering to improve pipeline reliability and data access across key operational systems.
- Manage, mentor, and grow a team of analysts, fostering a culture of high performance and continuous improvement.
QUALIFICATIONS:
- 6+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred).
- A self-serve player-coach; able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.
- Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities.
- Clear, concise communicator with a bias for action.
- Demonstrated success in influencing senior stakeholders on strategic direction based on data-driven insights.
- Proficiency in SQL; experience with dbt, Snowflake, or similar ELT/data warehouse platforms.
- Experience leading and developing a team, including driving large projects and mentoring junior analysts.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $150,000 - $175,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Top Skills
Data Warehouse Platforms
Dbt
Elt
Snowflake
SQL
What the Team is Saying
Anahis
Staff Tech Lead - Mechanical Engineering
Josh
Lead Designer
Manan Dedhia
Field Quality Manager
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
