The Role
As a Senior Operations Analyst at WHOOP, you will enhance fulfillment performance and optimize operations by managing order flow, analyzing processes, and collaborating with teams for efficiency improvements.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.
As a Senior Operations Analyst, you will play a critical role in driving operational excellence across WHOOP’s global operation and distribution channels. You’ll own key analytical and strategic initiatives that enhance fulfillment performance, optimize our 3PL network, and improve member experience. You’ll collaborate cross-functionally to identify bottlenecks, design scalable processes, and inform decisions that shape WHOOP’s long-term operations strategy.
*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
- Support operations leadership in developing a long term strategy for our distribution channels, focusing on third party logistics and carrier management.
- Manage and monitor end-to-end order flow across sales channels, including processing and tracking retailer purchase orders, ensuring accurate processing between WHOOP systems, 3PLs, and retail partners.
- Analyze operational performance to identify process improvement opportunities within order management, fulfillment, and retail partner communication workflows.
- Collaborate with 3PLs and internal teams to ensure smooth handling of returns, order adjustments, and inventory reconciliation.
- Support financial reconciliation of operational costs with the goal of improving gross margins without compromising member experience.
- Partner with Business Systems and cross-functional teams to enhance order management tools, data accuracy, and system integrations.
QUALIFICATIONS:
- 3+ years of experience in Operations, Supply Chain, or Logistics role in a multi-channel consumer goods environment.
- Strong analytical and problem-solving skills; ability to interpret data and connect it to process improvements.
- Strong Microsoft Excel skills a must.
- Detail-oriented and organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Bachelor's degree or higher in Supply Chain Management, Operations, Business Administration or a related field.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $130,000 - $160,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Top Skills
Excel
What the Team is Saying
Anahis
Staff Tech Lead - Mechanical Engineering
Josh
Lead Designer
Manan Dedhia
Field Quality Manager
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
