Business Analyst

As the Business Analyst, you will complete elements in the definition, requirements, design, build and delivery of a project or Program. More specifically, you will be responsible for building knowledge of the company, processes and customers to analyze business processes, identify requirements and proposing solutions to meet the needs of the organization. Additionally, you may be asked to solve a range of straightforward problems and analyze possible solutions to said problems by using standard procedures. You will also understand key business drivers, and use your understanding to participate in project planning, testing, and implementation. Although, no supervisory responsibilities are required, you may also provide guidance and support to new associates.

 Primary responsibilities include

• Responsible for solution design and evaluation, where they collaborate with stakeholders to define solution options and evaluate their feasibility.
• Responsible for stakeholder engagement and communication, which includes facilitating communication and collaboration among stakeholders throughout the project lifecycle.
• Responsible for project support and collaboration, which includes providing support to project teams, and collaboration with cross functional teams to ensure alignment and successful project delivery.
• Ensure timely response to client requests by monitoring intake queues (phone, email, cases) and confirming service level expectations are consistently met or exceeded.
• Identify and escalate service risks such as backlog growth, missed SLAs, or coverage gaps
• Act as an escalation point for complex client issues, ensuring timely resolution and clear communication with internal partners when needed.

Additional position requirements include:

• Strong organizational and prioritization skills.
• Minimum of two years of experience in retail or private banking. 
• Excellent verbal and written communication skills
• Strong time management and organizational skills, with the ability to multitask
• A commitment to be a collaborative team player
• A thorough knowledge of banking operations and applications
• Ability to build and maintain strong business relationships
• Ability to work in a fast-paced environment while maintaining a high degree of accuracy
• Ability to work independently and manage competing priorities
• Adapts well to new and changing processes
• Intellectually curious
• Able to review and analyze data reports and client facing documentation; must be computer proficient.
• Able to communicate effectively via telephone and in person

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule:  8:30am-5pm, Monday - Friday

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.