Jobs at Citizens

The Principal Database Engineer manages the Oracle Exadata platforms, oversees database architecture and engineering, optimizes costs, and supports AI and analytics initiatives. They lead performance engineering, licensing strategy, and cloud integration, ensuring operational excellence and mentorship for technical teams.

Serve as the first point of contact via video/chat for customers at Interactive Teller Machines. Process teller transactions, handle account maintenance, educate on digital banking, identify needs, refer products/services, ensure operational accuracy, and provide Spanish-language support. Pass Spanish certification and comply with policies and background checks.

Lead technology category sourcing and strategic negotiations to drive cost savings, vendor management, and total cost of ownership improvements. Develop commodity strategies, manage spend activity, lead cross-functional sourcing initiatives and contract negotiations, provide category expertise, and use analytics to identify savings and improve supplier performance while partnering with business stakeholders.

Lead enterprise strategy projects end-to-end for Consumer, Commercial, and Private Banking. Drive strategic planning, competitive benchmarking, GenAI-enabled opportunity identification, and implementation roadmaps. Prepare executive-quality materials, present to ExCo and the Board, and mentor a small team while partnering with cross-functional leaders to translate analysis into actionable, high-impact recommendations.

Lead design, development, testing, deployment, and support of enterprise RPA solutions using UiPath and Blue Prism. Collaborate with business analysts and SMEs to create PDDs/SDDs, build IDP models, integrate APIs and Azure Cognitive Services, write custom C#/VB.NET code, migrate legacy automations, execute testing, maintain automations via Orchestrator, and document runbooks and procedures in Confluence using Agile practices.

Design and implement distributed, scalable web and service-based applications. Collaborate with product owners and Agile teams to translate requirements, build components using modern frameworks, enforce SOLID architecture, writing tests, documenting best practices, and using enterprise toolchains for deployment and monitoring.

Lead and develop a team to define and execute enterprise web strategy across customer journeys. Translate analytics into strategic direction, own CRO and experimentation, shape search/AI discovery approaches, advise stakeholders, and guide CMS/structured content initiatives to improve discoverability and business outcomes.

Lead identification, assessment, and mitigation of operational, technology, compliance, and fraud risks for ACH, RTP, and Wire payment channels. Provide governance for change management, control monitoring, RCSA execution, vendor risk, incident management, and remediation. Partner with product, technology, compliance, audit, and regulators and support pilots and risk investigations.

Lead enterprise content modeling and governance: define types, fields, relationships, and metadata for reusable, channel-agnostic content; align models with CMS, APIs, design systems, and engineering; drive cross-functional decisions, adoption, and lifecycle management to support web, mobile, authenticated, and AI-driven experiences.

The Digital Content Manager leads content strategies for high net worth audiences, overseeing a team and ensuring alignment with business goals through innovative, engaging content across various channels.

Lead enterprise incident response for high-impact P1/P2 events, coordinate cross-functional recovery, mature incident and service management practices, drive automation and ServiceNow improvements, ensure regulatory and audit alignment, run post-incident reviews, and mentor teams to improve operational resilience and reduce recurring outages.

Provide financial decision support and forecasting for a commercial banking client segment. Build and maintain models for net interest margin, fee income, expenses and credit provisions; track loan portfolio drivers and balance sheet composition; support capital rotation and business expansion proformas; lead annual budgeting and strategic planning; prepare executive financial presentations; complete month-end close and maintain financial controls.

Partner with Wealth Advisors and CFPs to acquire, onboard, and deepen relationships with affluent and high-net-worth clients. Drive growth in deposits, investments, and lending through discovery-driven financial planning, proactive outreach, and cross-business collaboration. Provide high-touch client service and track activities in Salesforce.

Engage and onboard affluent and high-net-worth clients, grow deposits, investments and lending balances through discovery and financial planning, deepen relationships with proactive outreach, collaborate with Wealth Advisors and internal partners, and track activity in Salesforce CRM to deliver high-touch client experiences.

The Operational Risk Manager oversees cybersecurity risks, advises stakeholders, conducts risk assessments, ensures compliance, and participates in incident response activities.

The Growth Strategist for Credit Card develops and leads marketing strategies to enhance brand equity and achieve business goals, while managing budgets and cross-functional teams to execute comprehensive marketing plans.

Senior individual contributor responsible for designing and aligning data solutions for commercial profitability and enterprise platforms. Translate business outcomes into scalable technical designs, guide development teams on best practices, ensure alignment with enterprise architecture and governance, standardize data models, and collaborate with product, finance, and technology stakeholders to deliver accurate, performant, and reusable data assets.

The Cybersecurity Risk Director leads risk management strategies, oversees cybersecurity frameworks, advises business leaders, and ensures compliance with regulations in enterprise environments.

Design, implement, and support payroll platform solutions and integrations. Translate business requirements into technical specs, analyze and remediate data issues, configure systems, validate end-to-end delivery, and provide production support. Collaborate with architects, developers, testers, BI teams, and business stakeholders to ensure scalable, documented, and controlled implementations.

Partner with HR, Finance, and business leaders to model future workforce needs, run scenario analyses, build workforce simulations and dashboards, and provide data-driven recommendations to inform talent strategy and organizational design.