Jobs at Citizens

Lead execution of first-line risk and control activities across assigned products and processes. Perform control monitoring, testing, and continuous monitoring using KRI/KCI and analytics; maintain risk and control inventories; manage issue remediation; support governance, regulatory compliance, audits, and stakeholder risk guidance.

Partner with the CEO and ExCo to lead cross-enterprise strategy projects: structure problems, run analyses, produce executive-ready recommendations, drive initiative mobilization, benchmark peers, embed GenAI opportunities, and coach junior analysts.

Lead and develop a mortgage sales team to generate referral-based mortgage business. Interview customers, produce complete mortgage applications, ensure compliance with procedures and SAFE Act requirements, meet sales goals, recruit and train loan originators, and maintain relationships with realtors, builders, and other referral partners.

Lead colleague engagement and strategic communications for the Contact Center. Manage SharePoint administration and intranet content, run communication routines, design engaging content, partner with stakeholders, and drive colleague-centric improvements and change initiatives.

Designs and executes QA testing for home mortgage loss mitigation processes. Performs control testing, documents results, monitors risks, improves testing efficiency, and partners with business lines to ensure controls meet regulatory and reporting requirements.

Lead strategy and execution of the Fraud & Claims Quality Control program, overseeing QC frameworks, sampling, testing, and reporting. Manage and develop QC managers and analysts, partner with Risk/Compliance/Legal, drive issue remediation, support audits and regulatory exams, and lead program enhancements, automation, and transformation to improve control effectiveness and business outcomes.

Lead automation and orchestration for enterprise Vulnerability Management. Build integrations and data pipelines across security tools, cloud, and ServiceNow; automate intake, prioritization, remediation tracking, and reporting; optimize workflows, dashboards, and asset correlation; collaborate with engineering and cloud teams to scale risk-based remediation and improve data quality.

Own the vision and roadmap for Underwriting and Portfolio Management platforms (Salesforce and internal web apps). Lead stakeholders, define KPIs, coordinate agile teams, manage risks, and drive Salesforce strategy and platform initiatives aligned to corporate goals.

Branch-based Wealth Advisor who builds and manages personalized wealth management practices, proactively grows client relationships through referrals and outreach, collaborates with internal specialists to deliver financial planning, investment management, insurance, and estate planning services, and targets high-net-worth clientele while working in a team-oriented bank environment.

Lead the People Analytics function to deliver workforce insights, predictive models, and AI-driven solutions. Build and manage a high-performing analytics team, ensure HR data governance, partner with HR/IT and leaders, and translate complex analyses into actionable recommendations for executive decision-making.

Perform general ledger account reconciliations for diverse and high-risk consumer accounts, support month-end activities, review and challenge substantiation, ensure GAAP and policy compliance, partner with business lines on reconciliation issues, and assist with accounting system implementations and GL maintenance affecting reconciliations.

Lead strategy and execution for consumer credit card product and offer innovation. Define multi-year product and offer roadmaps, translate market and customer insight into product value propositions, partner cross-functionally to deliver measurable financial outcomes, and optimize acquisition, lifecycle management, and portfolio economics.

Lead first-line risk identification, analysis, and mitigation for HELOC and mortgage products. Partner with business and Compliance to implement governance, change control, and remediation plans; evaluate technology, model, and third-party risks; synthesize data for risk insights; oversee investigations and pilot programs; promote risk-aware culture.

Answer inbound fraud inquiries by phone, use critical thinking and active listening to analyze customer data, navigate multiple banking systems, document proposed solutions, and process claims accurately while delivering empathetic, high-quality customer service.

Answer phone-based fraud inquiries, analyze customer data across banking systems, document findings and resolutions, process claims and maintain records, and provide empathetic, accurate customer service while following established procedures.

Answer fraud-related customer inquiries by phone, investigate incidents using multiple bank systems, document claims and resolutions, process claims records, apply critical thinking and empathy, and follow established procedures to resolve fraud issues while maintaining clear written and verbal communication.

Answer fraud inquiries by phone, investigate incidents using multiple banking systems, apply critical thinking and empathy, document case details, process claims, and recommend/resolution steps while maintaining accurate records.

Answer customer fraud inquiries by phone, use active listening and critical thinking to investigate incidents, navigate multiple bank systems, document outcomes, process claims, and obtain customer consent for resolutions. Maintain records, follow established procedures, and collaborate with leadership focused on performance and career development.

Answer inbound fraud inquiries by phone, investigate customer incidents using multiple bank systems, document outcomes in claims systems, apply active listening and critical thinking to resolve issues, and follow established procedures for claims processing and records management while delivering empathetic, accurate customer service.

The VP, Corporate Finance will lead transactions, develop strategic ideas, cultivate client relationships, oversee financial modeling and due diligence, and mentor junior staff.