Job Title
Business Analyst
About OX
The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.
Position Description
The Office of Experience Business Analyst will be a highly self-motivated and self-directed team member with the ability to work in a constantly changing environment. They will have a proven analytical background that is logical and efficient with keen attention to detail. They will have an exceptional ability to recommend solutions that are reasonable, actionable, and cost-effective including the ability to properly gauge requirements. The Business Analyst will be able to fulfill multiple roles while identifying, improving, and developing solutions that drive client’s strategic goals.
Responsibilities & Duties
- Drive conversation between several functions with client & agency including: Business Leaders, IT, Design, UX to gather needed information to produce Business Requirements to support a product vision
- Understand high level technical architecture and help identify gaps between existing systems and what will be needed for a successful product
- Translate business requirements into user stories
- Work closely with UX/UI and agency dev teams to ensure designs and builds are aligned to user stories and that all functional teams have the information they need to build/design in a timely fashion
- Work closely with QA teams to ensure proper testing
- Manage user acceptance testing and business related training with the client
- Maintain all feature planning and backlog documentation
- Maintain all action logs between client and agency teams
Required Experience
- 2-4+ years of BA or Product Management experience
- Must have experience with JIRA + Confluence
- Proven experience working in an agency or consulting environment, demonstrating the ability to manage multiple client projects, deliver high-quality results, and adapt to diverse business needs and industries
- Experience working with UX, Product Design and Development teams
- Experience working closely with various business teams to define requirements
- Experience working with and presenting work to client stakeholders
- Understanding of different tools and ways to tease out the right information needed for requirements definition through process flows for users, systems and client workflows
- Be process-oriented, but more importantly have the ability to be flexible and change process when needed
- Ability to work within an agile environment
- Experience leading remote teams
- Experience working in B2B
- Experience with working with enterprise level and smaller technologies
- Mobile and/or Web app project experience
Location
- Chicago-based
- Hybrid schedule (1–2 days/week in office); fully remote setup considered for local candidates available for in-person client meetings as needed
What We Do
We are a digital consultancy helping ambitious companies level up their experiences and outperform their peers. We serve B2B organizations in three areas of expertise: customer experience, omni-channel marketing, and technology enablement, including e-commerce, customer experience platforms, digital product innovation, system integration, and hypercare. Our philosophy is simple: better experiences mean better business.
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