Business Analyst

About Definitive Healthcare :
At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.
We're also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.
We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
About the role
This is a hybrid role based outside of Boston, MA. Candidates must be able to be in the Framingham office 2 days per week.
Reporting to the VP FP&A and working closely with the finance team and business partners, the Business Analyst adds value by developing and presenting accurate and timely Annual Recurring Revenue (ARR) along with supporting key metrics. The Business Analyst will leverage various tools & systems to provide timely and accurate financial insights and help support:

• Track key drivers of ARR around new logos, upsells, down sells & churn and by key cohort (End Market, Product, Segment, etc)
• Track retention metrics around gross dollar retention, gross dollar retention excluding down sells, net dollar retention also by key cohort
• Support digital transformation of reporting suite by helping to integrate AI, automation, and cloud-based systems to move from manual tasks to real-time strategic insights
• Research significant variances from planned or forecasted ARR by helping to identify, understand and share drivers effectively with VP FP&A, finance team and business partners
• Help develop robust assumptions to support the annual operating plan and ongoing projections
• Helping to implement ongoing process improvements to drive business insights and improve efficiency
• Participate in ad hoc business analysis

What You'll Do

• Working closely with VP, FP&A, collective finance team and business partners to help drive insights around Annual Recurring Revenue and ensure alignment with business objectives
• Monthly reporting packs with What Really Matters metrics delivered timely and accurately
• Monthly rolling forecasts of ARR with analysis of variances and implications
• Help support development of migrating ARR reporting from primarily excel based today to digital dashboards in future state to allow for dynamic real-time insights by key cohort
• Support Board meeting preparation
• Ad hoc business analysis to support decision framework
• Help continuously improve FP&A processes, tools, and systems to support dynamic business needs and improve forecasting accuracy

What You'll Bring

• Bachelor's degree with relevant hands-on experience through internships, co-op programs, or similar real-world opportunities.
• Proficiency in excel and leveraging large datasets to transform into synthesized insights for business partners
• Proven experience in Business Analyst role capacity with a focus on leveraging Salesforce, Data Visualization Tools (Tableau, Microsoft Power BI, etc)
• Analytical skills with ability to research & interpret financial & business data, identify trends, understand drivers of variances
• Strong business partnering skills with ability to collaborate across both finance & with business leaders
• Passion for helping to build, maintain templates, calendars and robust processes
• Manage competing priorities in fast moving environment
• Excellent written and verbal communication skills and present findings to stakeholders and collaborate with teams
• Demonstrate strong attention to detail, ensuring accuracy and integrity in data reporting and analysis
• Ability to manage multiple tools (Excel Supporting Schedules, Salesforce, Data Visualization Tools) & processes

Compensation and Benefits
The salary range for this position is $56,000 - $104,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.
Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company's 401(k) plan with employer contribution.
Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact [email protected] to verify your status in the application process.