Business Analyst

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

We are seeking an experienced and results-driven Business Analyst to join our dynamic IT team. In 
this pivotal role, you will do more than just document requirements; you will be the bridge between 
strategic business needs and technical execution.

We are looking for a professional who thrives on delivery. You will take ownership of the full 
lifecycle—from eliciting complex business requirements to defining rigorous System Requirement 
Specifications (SRS) and project managing the delivery to completion. You will work intimately with 
developers, creating the mock screens, process flows, and logic they need to build the right solution 
the first time.

Job requirements:

Business Analysis & Technical Specification

• Bridge the Gap: Partner with stakeholders (internal and external) to translate high-level business objectives into tangible IT solutions.
• Documentation Excellence: Develop and maintain comprehensive Business Requirements Specifications (BRS) and System Requirements Specifications (SRS). Your documentation must be clear, concise, and testable.
• Technical Blueprinting: Create detailed functional requirements, process flows (BPMN), and mock screens/wireframes. You will define explicit business and system rules to guide the development team.
• Developer Collaboration: Work closely with technical teams to ensure the build aligns perfectly with the business intent. 

Project Management & Delivery

• End-to-End Ownership: Go beyond analysis by managing the delivery of your assigned projects. You will track timelines, manage scope, and ensure all milestones are met on schedule.
• Quality Assurance: Provide quality control for deliverables and overseeing testing to ensure solutions meet business needs.
• Process Improvement: Lead in-depth business process analyses to identify opportunities for automation, cost optimisation, and efficiency.

Strategic Contribution

• Identify innovative solutions and present strategic approaches for management consideration.
• Stay ahead of industry trends and emerging technologies to continually enhance our analysis capabilities

Requirements & Qualifications

Education:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experience:

• Minimum of 5 years of hands-on experience in business analysis within the SDLC.

Technical Skills:

• Proficiency in business process modelling (BPMN), creating wireframes/mock screens, and defining complex system rules.

Project Management:

• Proven track record of leading and delivering projects. Exposure to PMBOK or PRINCE2 is highly advantageous.

Tools:

• Strong command of the MS Office Suite (Word, Excel, PowerPoint) and analysis tools such as Visio and Jira.

Soft Skills:

• ​​​​​​​Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels

• Accountability
• Action Orientated
• Collaborative 
• Communication Skills 
• Writing Skills 
• Manage Complexity
• Problem Solving Skills 
• Creative Thinking
• Decision Making Skills 
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation 
• Resilient and adaptive 
• Resourceful
• Significance and values orientated