2023 - Intermediate Business Analyst

About Us:

Ctrack is a market leader in vehicle tracking and fleet management solutions, helping businesses optimize their fleets, enhance security, and improve operational efficiency. Our cutting-edge technology and data-driven insights enable smarter business decisions.

Main purpose:

The Intermediate Business Analyst plays a key role in translating business needs into clear, actionable requirements that support the delivery of high-quality product solutions at Ctrack.

This role works closely with Product Managers, Engineering, UX, Data, and Commercial stakeholders to analyse business processes, identify opportunities for improvement, and ensure solutions are aligned with strategic objectives.

The position is based at the Pretoria office and operates within the Product team, supporting both Mixed Portfolio and SMB initiatives. The role requires strong analytical thinking, structured documentation skills, and the ability to bridge the gap between business and technical teams.

Key Responsibilities:

1. Business analysis & requirements management

• Elicit, analyse, validate, and document business and functional requirements from internal stakeholders.
• Translate high-level business objectives into detailed requirements, user stories, acceptance criteria, and process flows.
• Support Product Managers in refining product backlogs and prioritising initiatives.
• Ensure requirements are clearly understood, agreed upon, and traceable throughout the delivery lifecycle.

2. Stakeholder engagement & collaboration

• Act as a liaison between business stakeholders, Product, Engineering, UX, and Data teams.
• Facilitate workshops, requirement-gathering sessions, and backlog refinement meetings.
• Communicate requirements, assumptions, risks, and dependencies clearly and effectively.
• Build strong working relationships with cross-functional teams to support delivery outcomes.

3. Delivery support & quality assurance

• Support development teams during implementation by clarifying requirements and resolving queries.
• Assist with user acceptance testing (UAT) by defining test scenarios and supporting defect resolution.
• Contribute to post-implementation reviews and continuous improvement initiatives.

4. Documentation & standards

• Maintain clear, structured, and up-to-date documentation in line with Ctrack standards.
• Contribute to improving BA templates, tools, and ways of working within the Product team.
• Ensure consistency and quality across requirements and analysis artefacts.

Competencies & Behavioural Attributes:

• Collaborative and team-oriented mindset.
• Proactive, curious, and solution-focused.
• Strong sense of ownership and accountability.
• Adaptable and comfortable with change.
• Close attention to detail without losing sight of the bigger picture.
  

Skills

• Strong analytical and problem-solving skills with a structured, detail-oriented approach.
• Ability to translate complex business needs into clear, actionable requirements.
• Excellent written and verbal communication skills.
• Strong stakeholder management and facilitation abilities.
• Comfortable working with data, metrics, and evidence-based decision-making.
• Familiarity with tools such as Azure DevOps, Confluence, Miro, Figma, or similar (advantageous).
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Experience & Qualifications:

• Diploma or Degree in Business Analysis, Information Systems, Computer Science, or a related field.
• FTI Advanced Business Analysis Certificate
• 3–5 years’ experience in a Business Analyst role within a product, technology, or data-driven environment.
• Exposure to product development lifecycles and cross-functional delivery teams.
• Experience within telematics, SaaS, technology, or enterprise platforms will be advantageous.

Closing Date: 10 February 2026 at 16:00