Business Analyst

Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.

Job Description

Business Analyst – Developer Platform, Enterprise Infrastructure Services, ETX

(Hybrid, Springfield)

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

The Opportunity

Our ideal candidate will have a strong background in process requirements gathering, story writing, analysis and improvement for applications, as well as excellent communication skills.

The Team

You will be joining MassMutual’s Low Code Application Development team in our Developer Platform organization. Our mission is to build reliable software solutions utilizing a Low Code Application Platform - OutSystems. You will be part of a team that is technical, highly motivated and excels at working in a fast-paced and always-evolving environment with agility and resilience.  This team is made up of highly innovative and self-motivated individuals, allowing us to provide best in class services and solutions to our employees, advisors, and customers.

The Impact

In this role you’ll have an opportunity to partner with business users and experienced software development teams to transform the existing environment by implementing new applications for current and new business processes. In this role, you will collaborate with team members, business stakeholders, enterprise architecture, data and customer experience teams in order to develop and implement the technical solutions in support of the Modernization program. We need your leadership, agility, courage, strong communication skills, passion for learning, resilience and self-awareness.

• Work with the business Product Manager to understand product roadmap and prioritize the product backlog
• Drive consultations with business users to understand business and technical requirements for applications
• Analyze, prioritize, and manage business problems using Agile methodology
• Serve as a subject matter expert (SME) for end users seeking to utilize Low Code Platform to develop, automate and streamline existing business applications and processes
• Manage scope and write user stories that clearly communicate the business requirements and establish acceptance criteria
• Convey technical concepts clearly and confidently to non-technical people.
• Create systems models, specifications, diagrams, and charts to provide direction to developers.
• Work with the development team and Project Managers to execute and achieve sprint goals
• Support technical team in designing moderately complex workflows, front end screens and data flows
• Develop training documents and job aids and provide training on new or changed processes to business users
• Participate in the development of new offerings and innovation in the modernization space
• Participate in team meetings to discuss ongoing project status and deliverables
• Work as Scrum Master as needed

The Minimum Qualifications

• Bachelor of Science degree in Computer Science, Information Technology, Engineering or similar technical field of study
• 6+ years of experience in Application Development and Business process analysis, preferably within the technology or financial services industry
• Experience gathering requirements for designing and developing applications on Low Code Application Platform - OutSystems or any other software development technology
• Good oral/written communication and strong commitment to professional excellence
• Experience with both agile and waterfall SDLC methodologies
• Capable of independently handling multiple simultaneous projects that have short to medium-term focus

The Ideal Qualifications

• Strong interpersonal skills working with business and technical teams
• Self-managed and motivated individuals with strong leadership skills
• Strong interpersonal skills working with business and technical teams
• World-class facilitation and communication skills
• Proven ability to solve problems creatively
• Ability to work cross functionally in a fast-paced and rapidly changing environment
• Strong organizational and project management skills.
• Experience using Atlassian tools: JIRA and Confluence

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Team leads, Developers, and Leadership team.
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. 

MassMutual was recognized as an Ethisphere 2021 World’s Most Ethical Company, a Fortune 2021 World’s Most Admired Company and a Top Place to Work in 2020 according to The Boston Globe. MassMutual was also named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies. 

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!