Business Analyst

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

The IT PMO & Delivery team oversees the intake and prioritization of business requests, manages the IT roadmap, and drives cross-functional alignment to successfully deliver quarterly and long-term system initiatives. We are seeking a Business Analyst focused primarily on the Lead to Cash process (70–80%) while also supporting key Operations systems and processes (20–30%) to ensure seamless end-to-end execution from quote through fulfillment.

The candidate will partner closely with stakeholders across Sales, DealOps, Finance, Accounting, Operations, and IT Applications to design and deliver scalable system solutions that improve efficiency, visibility, and data integrity across the organization. This role will play a key part in connecting upstream quoting and contracting processes with downstream operational workflows such as fulfillment, installation, and service delivery.

As a Business Analyst, you will partner with Stakeholders and Project Managers to translate business needs into actionable system requirements, supporting initiatives that span multiple departments and tools,including Salesforce Sales Cloud, CPQ, Billing, Docusign CLM, NetSuite, and operations systems such as Service Cloud, Field Service, or internal logistics tools. You’ll manage requirements gathering, documentation, and testing, ensuring solutions are delivered with quality and aligned to business goals. The ideal candidate is a detail-oriented analyst with strong communication skills, a deep curiosity for understanding how systems and processes connect, and a drive to deliver high-impact, scalable solutions in a dynamic environment.

The Skillset

• 4+ years of experience as a Business Analyst, Product Owner, or Business Systems Analyst, preferably in a high-growth SaaS or startup environment

• Experience with Salesforce CRM, CPQ, Docusign, Netsuite, and other supporting systems across Revenue, Lead Management, Billing, Revenue Recognition, and Operational Delivery

• Strong understanding of cross-functional process dependencies between Sales, Finance, and Operations (e.g., Quote → Order → Fulfillment → Billing → Revenue Recognition)

• Familiarity with Salesforce administration and integrations.

• Exceptional written and verbal communication skills, with a demonstrated ability to document business requirements, functional design specifications, and end-user training materials

• Excellent stakeholder management skills with a proven ability to translate complex business needs into clear, actionable system requirements

• Ability to act as a business partner to facilitate cross-functional business discussions to uncover gaps, opportunities, or pain points

• Experience with JIRA for story creation, backlog management, and QA/test case tracking

• Familiarity with Agile methodologies (Scrum/Kanban), working within sprint cadences and project management best practices/methodologies

• Has a natural curiosity and eagerness to learn new things

• Are motivated and self-driven, with a desire to take ownership of their work

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

• Begin your onboarding

  • Familiarize yourself with company culture, values, and processes.

  • Gain access to all necessary systems and tools.

• Meet your stakeholders:

  • Meet key stakeholders across Sales, Deal Desk, Finance, and Operations to understand how lead-to-cash connects to fulfillment, service, and delivery.

• Complete quick wins:

  • Assist in resolving small-scale, high-priority system issues by defining requirements and working with the systems team to deliver.

The First 60 Days

• Current State Analysis:

  • Begin documenting the end-to-end Lead to Cash process and its operational handoffs (Lead -> Quote → Contract → Fulfillment -> Billing).

  • Identify pain points and improvement opportunities across both Revenue and Operations workflows (e.g., quote accuracy, order readiness, or fulfillment triggers).

  • Map system dependencies across Salesforce, NetSuite, and operational systems (Service Cloud, field service tools, inventory systems, etc.).

• Project Support:

  • Take ownership of a small project to deliver end-to-end.

  • Participate actively in sprint ceremonies: refining stories, slotting enhancements into sprints, and supporting UAT to ensure solution readiness and quality

90 Days & Beyond

• Implementation & Delivery:

  • Independently manage multiple Lead to Cash tasks/enhancements and partner with the Sr. IT Project Manager, Lead to Cash to support any necessary project deliverables

• Documentation & Training:

  • Own detailed documentation for new system changes and cross-functional process updates.

  • Assist in user training and post go-live support to ensure smooth adoption.

• Ongoing Collaboration:

  • Continue to execute on assigned projects, maintaining clear communication with stakeholders and technical teams.

  • Identify and propose tactical improvements for recurring pain points.

Salary & Equity

In this role, you’ll receive a starting salary between $75,000 and $95,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.