Senior GTM Operations Business Analyst

Posted Yesterday
Easy Apply
3 Locations
Remote
Senior level
Social Impact • Software
End-to-end digital accessibility that empowers every user.
The Role
The Senior GTM Operations Business Analyst drives data governance, process documentation, and reporting, ensuring effective collaboration across teams and strategic insights for decision-making.
Summary Generated by Built In

We are seeking a Senior GTM Operations Business Analyst to serve as the strategic link between GTM Operations, CX Operations, Business Systems, Finance, and People Operations. This role is responsible for driving clarity, documentation, and governance to enable automation, operational scale, and consistent reporting across the revenue engine. The Senior Analyst will support the execution of end-to-end GTM data and process flows, ensuring leadership has trusted insights to run the business while enabling effective cross-functional collaboration.

Key Responsibilities:

Requirement Translation & Systems Alignment 

  • Translate GTM Strategy & Operations requirements into structured, system-ready documentation (user stories, acceptance criteria, process maps). 
  • Partner with Salesforce, Clari, Outreach, and system admins to scope builds and ensure business needs are met. 
  • Maintain clear process flows (current vs. future state) for all GTM operations. 

Data Ownership & Governance 

  • Define and enforce governance policies for accounts, contacts, leads, opportunities, and activity data across GTM systems. 
  • Create and maintain a centralized metric dictionary to standardize definitions (pipeline coverage, attainment %, conversion, NRR/GRR, SQOs, CAR, etc.). 
  • Monitor data quality across systems and proactively resolve integrity issues. 

Documentation & Change Management 

  • Build and maintain SOPs, playbooks, and partner with enablement on guides for new processes and automation. 
  • Document end-to-end workflows to provide clarity to cross-functional teams (Sales, Finance, CX, Marketing). 
  • Support communication and training efforts for process and system changes. 

Reporting & Analysis Continuity 

  • Build Power BI dashboards to reflect standardized GTM definitions and support QBRs, MBRs, and board decks. 
  • Validate consistency of reporting across Salesforce, Clari, Outreach, and Power BI, etc. 
  • Support recurring business reviews with trusted GTM data inputs. 
  • Increase AI capabilities across GTM operations, including evaluating, piloting, and scaling new AI-driven tools and processes. 

QA & Field Feedback 

  • Test new system enhancements and process automation before launch to ensure alignment with requirements. 
  • Collect field feedback post-launch, consolidate, and surface recommendations for iteration. 

Cross-Functional Partnership 

  • Collaborate with RevOps, Marketing Ops, Cx Ops Finance, Business systems to align strategy, data flows, and reporting dependencies. 
  • Ensure end-to-end from Lead to Renewal data flows cleanly and are productionized for platform stability. 

Qualifications 

  • 5+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, Customer Success, etc. operations in a SaaS or GTM-focused environment. 
  • Strong working knowledge of SQL, DAX, Salesforce, Clari, Outreach, Power BI, ZoomInfo, and similar GTM tools. 
  • Proven experience in process documentation, SOP creation, and change management. 
  • Familiarity with reporting/analytics concepts and GTM metrics. 
  • Excellent cross-functional communication and stakeholder management abilities. 
  • Experience with AI/automation tools and data privacy compliance is a plus.
     

Application Process

This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.

Top Skills

Clari
Dax
Outreach
Power BI
Salesforce
SQL
Zoominfo
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The Company
HQ: Arlington, VA
750 Employees
Year Founded: 1997

What We Do

For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm’s AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.

Why Work With Us

Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.

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Level Access Offices

Remote Workspace

Employees work remotely.

We believe in building a technology-driven company that ensures people with disabilities have a place in the workforce. We offer: Flexibility.

Typical time on-site: None
HQArlington, VA
Mexico
Bristol, UK
San Francisco, CA
Toronto, ON
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