Business Analyst

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

Business Analyst

At AssuranceAmerica we are on a mission to transform the way technology impacts the insurance industry.  As we continue to expand our operations, we are seeking a Business Analyst to join our growing IT team.  This is your opportunity to collaborate with experienced professionals, work directly with business leaders, and help shape innovative technology solutions that improve processes and deliver real value.

About the ROLE

Each day at AssuranceAmerica is different, but as a Business Analyst, you'll play a critical role in bridging the gap between business needs and technical solutions. Your ability to understand business challenges, communicate clearly, and manage changing priorities will directly influence the success of our projects.

Key Responsibilities:

• Collaborate with stakeholders to gather, define, and document clear business requirements
• Translate business needs into user stories and functional specifications for technical teams
• Serve as the primary liaison between business leads and IT project teams
• Evaluate and analyze current systems and processes, identifying areas for improvement
• Track and manage requirements throughout the project lifecycle
• Proactively identify and challenge scope creep or misaligned requests
• Support production troubleshooting efforts and help resolve issues
• Contribute to project planning, estimation, and management as needed
• Build trusted relationships across departments and influence decision-making
• Create business process models and visual workflow diagrams
• Assist in light data analysis or validation using tools like Excel, SQL, or reporting platforms
• Work with cross-functional teams, vendors, or external partners to support integration effort
• Participate in testing activities to ensure solutions meet requirements

About YOU

You are a natural problem solver who thrives in a fast-paced environment. You are detail-oriented, but also capable of seeing the big picture. You are energized by collaboration and have a passion for improving how things work.

You Are:

• Analytical and detail-oriented
• An excellent communicator at all organizational levels
• A creative, motivated, and driven individual
• Able to manage multiple priorities and adapt quickly
• Comfortable working both independently and in a team setting
• Adaptable and thrive in environments with evolving priorities

Required

• 3–5 years of experience as a Business Analyst OR 5–10 years of Property & Casualty (P&C) insurance experience
• Bachelor’s degree in Business, Information Systems, or a related field
• Exceptional written and verbal communication skills
• Experience with requirements gathering, prioritization, and estimation
• Experience with business process modeling (e.g., Visio)
• Familiarity with data analysis or validation (e.g., Excel, SQL, or reporting tools)

Preferred

• Experience in the Property & Casualty insurance industry
• Familiarity with Agile methodologies and DevOps principles
• Experience using Azure DevOps or similar tools
• Understanding of system integrations and APIs
• Experience collaborating with vendors or external technology partners

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

About US

• We are direct, results-driven, and dedicated to the success of our business and each other.
• We cover the cost of health-related benefits for our Associates.
• We are a diverse group of thinkers and doers.
• We offer many opportunities to grow in your professional skills and career.
• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

WHAT WE OFFER

• AssuranceAmerica provides these benefits to Associates:
  • Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
  • Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.
• Additional Benefits:
  • 401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate’s contributions.
  • Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.
  • Annual Learning Credit: Want to learn something new? We'll reimburse you for approved educational assistance, up to $5,250 annually.  
• Time Off:
  • Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.