Posting Type
Hybrid/Remote
Job Overview
Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency. Your insights will help drive improvements in customer experience, operational excellence, and product strategy. You’ll work in a fast-paced environment at the intersection of DevOps, cloud computing, big data, and AI.Job Description and Requirements
Key Responsibilities
Analyze multi-dimensional data to identify trends, root causes, and actionable insights.
Build dashboards, reports, and data models that support investigations and data-driven decision-making.
Partner with product, engineering, and service delivery teams to identify process optimization and product enhancement opportunities.
Recommend and champion modern automation tools and practices.
Balance research, customer feedback, stakeholder requirements, and timelines to deliver effective, scalable solutions.
Apply knowledge of Agile, SDLC, CI/CD, and RelativityOne infrastructure to guide analysis and recommendations.
Minimum Qualifications
Experience within the technology industry, ideally in a technical or data-centric role.
Highly-developed communication, presentation, and cross-functional collaboration skills.
Creative problem-solving and analytical thinking.
Proficiency in database design, data architecture, data mining, and data visualization.
Solid experience with SQL, SDLC concepts and/or software testing practices.
Ability to translate technical insights for non-technical stakeholders
Preferred Qualifications
BS/BA in Computer Science, Engineering, Information Systems, Business IT, or equivalent experience.
Microsoft Certified Solutions Expert (MCSE) or equivalent analytics/data certification.
4+ years of relevant experience.
Hands-on experience with CI/CD tooling and deployment processes.
Familiarity with Tableau, Jira, and Salesforce.
Demonstrated ability to scale tools and processes across large organizations.
Experience with cloud platforms, cloud-native distributed systems, and large-scale SQL environments.
Knowledge of .NET (C#), Microsoft SQL Server, Microsoft Azure, Kubernetes technologies.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$82,000 and $122,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Suggested Skills:
Customer Service, Information Technology (IT) Services, IT Service Management (ITSM), Process Improvements, Project Management, Risk Management, Service Level Agreement (SLA), Service Levels, Services Management, Vendor ManagementTop Skills
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it.
Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200.
Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
Gallery
