Business Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
The position is responsible for reporting and analysis of customer and product growth for the Business Segment including Internet, Mobile, Voice, and Video. Responsibilities include: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, product mix and sell-in, average revenue per customer); and monitoring customer and product growth. The
Analyst will leverage Charter's MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to surveil performance across all geographies and segments within Charter's diverse operating footprint.
The role requires an analytical and technical individual with a passion for using data to inform high-level business decisions. This individual will be responsible for executing and improving standard reporting packages.
The position will report to the Sr. Manager of Performance Analytics.
MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for reporting and analysis of KPI metrics for the business
• Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix and sell-in, average revenue per customer, etc.)
• Build dashboards in Tableau and other visualization tools for senior leadership to consume analysis and insights.
• Perform ETL on data from multiple sources using SQL, Alteryx, and PowerPivot/DAX to create seamless reporting for end users.
• Leverage analytical approaches and techniques to measures and track performance of large, multi-channel marketing initiatives.
• Work with senior leadership to provide ad hoc analysis as needed.

WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
Skills/Abilities and Knowledge

• Working knowledge of marketing and sales channel principles, techniques, and processes
• Hands-on experience developing and distributing reporting of business performance on a regular cycle
• Aptitude for analysis of business trends and performance measurement
• Strong communication skills, including experience presenting complex insights in a concise and easy to understand fashion
• MS Office skills, including PowerPoint, Excel and Word with high level of proficiency in Excel
• Working knowledge of Microsoft BI (Power Pivot, Power Query, and/or DAX)
• Working knowledge of SQL for purpose of pulling custom datasets
• Ability to manage multiple projects
• Ability to succeed in a fast-paced dynamic environment with limited oversight
• Experience with Tableau or similar data visualization tools

Education
Bachelor's degree from accredited four-year college with major in Marketing, Management, Finance, Statistics, Economics or other quantitative field, or equivalent work experience.
Related Work Experience
2+ years of business experience working within a Marketing, Sales, Business Intelligence or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.)
WORKING CONDITIONS
Office environment
Preferred qualifications:
Experience with Tableau, Alteryx or MicroStrategy
Able to develop and maintain database queries utilizing SQL, Redshift or similar tools
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BGN367 2025-53595 2025
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Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
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