Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
We are seeking a motivated and detail-oriented Business Analyst to join our Commercial Excellence team. In this role, you will be responsible for driving business efficiency and supporting key CRM processes, data quality improvements, and customer experience enhancements. You will work closely with multiple teams to ensure the alignment of local and global initiatives, contributing to the overall success of our commercial strategies.
Your key responsibilities:
- Execute local commercial excellence plan based on marketing plan priorities
- Engage organization on the key CRM processes (lead, opportunity, contact and account mgmt.)
- Collect and prioritize local CRM sales & marketing needs to support solution
- Collect and prioritize local needs in terms of data visualization
- Support the continuous progress on our data quality journey according to local and global requirements
- Prepares customer and commercial data for insights to support decision making and support the SC Transformation
- Champion for the Customer Experience process, ensuring the process runs smoothly and the data generated is translated in order to support decision making process for local strategic initiatives to improve customer experience
- Implement Commercial Excellence related priorities and activities: activation and follow through
- Contributor to Commercial Excellence cluster and/or global initiatives.
- Collaborator with other EAs to support the whole marketing agenda, support line of business on agreed priorities from lead to order.
Your Knowledge and Skills:
- Ability to translate data into actionable insights to support strategic decisions.
- Proactive personality and good communication skills
- Good in stakeholder management
- Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
- Experience with sales tools, CRM systems, and data analysis platform
- Good general business knowledge: Marketing and sales connected to the customer journey, funnel management, customers experience management, account and contacts management.
- It is essential for all this that you have a very good command of written and spoken English
We offer:
We offer a challenging position in a global, open, and friendly environment. Your work will have a true impact on Alfa Laval’s future success. The nature of the job also means that you will cooperate closely with many different parts of our organization, building both a broad business knowledge as well as a global network of colleagues.
Assessment practicalities
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Completing the games is mandatory.
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What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
