Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
ABOUT EDENREDEdenred Turkey has been a pioneer in the meal card sector for 33 years, offering effective corporate expense management solutions for lunch expenses such as Ticket Restaurant Meal Card, fuel purchases with Ticket Car Fuel Solutions, and reward and incentive programs with Ticket Compliments Mix Gift Cards. We serve over 1.8 million employees through more than 45,000 corporate customers throughout Turkey, collaborating with more than 70.000 restaurants and cafes, thousands of fuel stations, and countless prestigious brands.
As Edenred Turkey, our values such as customer focus, respect, imagination, simplicity, and entrepreneurship shape our work environment and encourage our team members to think creatively and innovatively to improve our corporate expense management solutions and provide better service to our customers. At the same time, we aim to make our employees valuable members of our Dream Team by providing them with professional development opportunities.
As a demonstration of this commitment, we are proud to have received the Great Place to Work certificate in March 2025.
If you would like to work with us, we are looking for a Technical Business Analyst in our IT Department.
ROLE OVERVIEWAs a Technical Business Analyst, you’ll be the strategic link between our business and technical teams. You’ll analyze complex business challenges, identify root causes, and translate requirements into actionable technical specifications. Your insights will shape the design and delivery of innovative solutions that drive operational excellence and customer satisfaction. This role demands strong analytical thinking, excellent communication, and a deep understanding of both business processes and technology. If you are a technical and business-savvy individual with great communication skills, then we want to hear from you!
WHAT YOU’LL DOBusiness & Requirements Analysis
Collaborate with stakeholders to define project scope, timelines, and deliverables
Analyze and interpret user requirements, user stories, use cases, and system architecture documents
Identify and resolve system-specific issues through research and analysis
Develop and maintain detailed documentation of business processes, policies, and procedures
Perform data validation and ensure accuracy of system inputs
Technical Collaboration & Solution Design
Translate business needs into clear technical specifications for development teams
Develop and communicate technical requirements, including design, build, and test plans
Work with business stakeholders and IT to implement changes
Participate in solution design, testing, and implementation phases
Develop innovative, efficient, effective, and scalable solutions
Evaluate usability, scalability, and performance of proposed solutions
Research and recommend new technologies and tools to improve business outcomes
Identify and mitigate technology risks throughout the project lifecycle
Process Improvement, Support & Communication
Identify and document process improvements and UI issues
Create and maintain comprehensive documentation including process flows, roles and responsibilities, use cases, user guides and technical manuals
Train users on system processes and application
Execute and support infrastructure audits and reviews; ensure compliance with documentation standards
Track and report on project metrics; manage, maintain and document project plans and schedules
Bachelor’s degree in Information Systems, Business, or a related field
Minimum 4 years of experience in a technical support role
Experience in an analyst role as a System Analyst, Functional Analyst, or Technical Business Analyst
Experience in POS Systems and Payment Platforms is a must have
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities
Excellent English communication skills (reading, writing and speaking)
Detail-oriented with a structured approach
Solid understanding of SDLC and Agile methodologies (JIRA, Confluence)
Proficiency in creating and managing technical documentation
Familiarity with integration tools and APIs (Postman, Bruno, SoapUI)
Basic proficiency in SQL and database querying (MS SQL, PostgreSQL, MongoDB)
Flexible working conditions: Set your hybrid working style in line with your departmental needs.
Ticket Restaurant Meal Card:No need to specify, right? 😉
Private health & life insurance:Your family members can also benefit from them.
Transportation:We provide service bus / shuttles.
Ticket Compliments: Spoil yourself on special occasions with our gift card,offering an annual credit of 30.000 TL at a 20% discount.
Flexible Leaves:You are encouraged to take BirthDay-off, Menstruation Rest and etc.
Full Remote August:You are strictly(!) encouraged to work fully-remote in all August! 😊
Eden Lounge:Need a break? We have unlimited coffee & soft drinks, snacks machine, board games and a lot of space to chillax in Eden Lounge.
EdenSENse:You can easily participate in our CSR projects in line with global teams.
EDU (Edenred Digital University) Package:You can continuously contribute to your professional development through online trainings, including live language classes.
Being a part of global brand and company culture
Apply now and Vibe with Us!
Top Skills
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
