Business Analyst

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

Are you ready to drive impactful change in the petroleum and convenience store industry? As a Product Owner/Business Analyst specializing in point-of-sale (POS) and payment software, you will be at the forefront of transforming customer experience, operational efficiency, and revenue growth. In this role, you’ll bridge the gap between business objectives and technical execution, analyzing customer needs, gathering requirements, and collaborating with cross-functional teams to design solutions that streamline transactions and enhance user experience. By harnessing your expertise, you will help shape the future of retail technology in petroleum and convenience stores, delivering innovative POS solutions that keep up with evolving consumer expectations and regulatory demands.

If you’re passionate about creating user-centered solutions that redefine retail technology for a rapidly advancing industry, we’d love to hear from you. Join us to make a real impact on the business strategies and daily operations of fuel retailers and c-stores!

Skills and Experience we desire

Responsibilities:

• Define and Prioritize Product Backlog:
• Gather, document, and prioritize requirements from stakeholders, users, specifications, and other sources.
• Develop and maintain a well-defined product backlog that aligns with the product roadmap and strategic objectives.
• Work with stakeholders to define and prioritize product features, enhancements, and fixes based on customer needs, business impact, and technical feasibility.
• Collaborate with Development Teams:
• Act as the primary point of contact for the development team, providing clear requirements and answering questions as they arise.
• Collaborate closely with developers and designers to translate requirements into actionable tasks.
• Facilitate backlog grooming, sprint planning, and retrospective meetings to ensure alignment with product goals.
• Analyze Business Processes:
• Analyze and understand business processes to identify pain points, areas for improvement, and opportunities for optimization.
• Create detailed workflow diagrams, business requirements documents, and use cases to provide a comprehensive understanding of requirements.
• Work closely with stakeholders to identify key metrics and outcomes, aligning product objectives with business goals.
• Stakeholder Communication and Expectation Management:
• Serve as the primary contact for stakeholders, communicating product vision, strategy, and progress.
• Present project updates, timelines, and status reports to stakeholders and executive leadership.
• Manage expectations by clearly communicating risks, dependencies, and changes to project scope or timelines.
• User Testing and Feedback Collection:
• Collaborate and review test cases to ensure the delivered product meets business and user expectations.
• Gather feedback from users, identifying opportunities for continuous improvement.
• Incorporate feedback into future product iterations to drive continuous improvement.
• Market and Competitor Analysis:
• Conduct research on market trends, competitor products, and customer needs to identify opportunities and inform product direction.
• Provide insights on industry trends to inform decision-making and prioritize product features.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field, or similar years of experience.
• 5+ years of experience as a Product Owner, Business Analyst, or similar role.
• Strong understanding of different software development methodologies (i.e. SCRUM, Agile, Waterfall, Iterative, etc.)
• Excellent communication skills, with the ability to effectively collaborate and influence stakeholders at all levels.
• Analytical mindset with a strong ability to solve complex business problems.
• Proven experience in requirement solicitation techniques.
• Experience with product management tools (e.g., JIRA, Confluence).
• Familiarity with data analysis tools and techniques.
• Basic understanding of Windows and Linux operating systems, networks, and related tools
• Experience working with cross-functional teams across multiple time-zones.

Preferred Skills:

• Experience developing point of sale and inventory management software.
• Experience in Payment (e.g. ISO 8583) or Petroleum Retail industries.
• Experience with Product Owner or Business Analyst certification (e.g., CSPO, CBAP).
• Understanding of user-centered design principles and best practices in UI/UX.
• Familiarity with SQL or basic data querying for data-driven decision making.

Key Competencies:

• Strategic Thinking: Ability to align product initiatives with broader business goals.
• Communication: Exceptional verbal and written communication skills to facilitate collaboration and manage expectations.
• Analytical Skills: Ability to analyze complex data, identify trends, and make data-driven decisions.
• Problem-Solving: Proactive in identifying and addressing challenges to keep projects on track.
• Customer-Centric Mindset: Commitment to understanding and delivering on customer needs and preferences.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.