Business System Analyst

Blanc Labs is a premier partner for global enterprises, leading the way in digitization, automation, and the development of next-generation digital products and services. Our expertise in digital transformation powers businesses to accelerate service delivery, drive customer engagement, and foster growth.

We are seeking an experienced and dynamic Business System Analyst with hands-on technical development experience to join our Business Process Improvement and Intelligent Automation team. In this role, you will collaborate with a team of professionals to identify inefficiencies and implement solutions to streamline operations for our clients in the financial services sector. The ideal candidate will have a strong track record in leading and delivering implementation projects, gathering and documenting requirements, managing client relationships, and practical experience with Microsoft Power Platform solutions.

Key Responsibilities:

• Work closely with stakeholders to understand business needs, gather detailed requirements, and translate them into functional specifications for automation and process improvement projects.
• Collaborate with cross-functional teams and stakeholders across multiple industries, with a focus on financial services, to deliver impactful process improvements and automation solutions.
• Leverage process improvement methodologies (e.g., Six Sigma) to identify and rectify pain points in client businesses.
• Manage the full lifecycle of business process improvement and automation projects, from initial scoping to design, development, testing, and deployment.
• Partner with client IT teams, developers, and business units to ensure alignment on technical requirements, feasibility, and overall project objectives.
• Serve as the primary point of contact for clients, ensuring clear communication and managing expectations throughout project execution.
• Utilize SQL for data querying, database structure analysis, and creating stored procedures to support automation and reporting needs.
• Develop and deploy automation solutions with a focus on Microsoft Power Platform (Power BI, Power Automate, Power Apps), Excel (including advanced formulas and VBA), and other relevant tools.
• Leverage Power BI and Tableau (where applicable) for data visualization and insights to support continuous process improvement.
• Identify opportunities for process mapping and documentation, ensuring all workflows are well-documented for knowledge transfer and scalability.
• Provide training and support to users on new processes and automation solutions, ensuring smooth adoption and long-term success.
• Stay updated on the latest Microsoft Power Platform and process automation trends to continually enhance the value delivered to clients.

What will it take to succeed:

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
• 5+ years of experience in a similar role.
• Proficiency in SQL, Excel (including VBA), and Power BI is essential.
• Strong understanding of process improvement methodologies (e.g., Six Sigma).
• Excellent problem-solving skills and meticulous attention to detail.
• Strong communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Familiarity with Power Automate and Power Apps for workflow and application development.
• Experience with Tableau is an asset.
• Familiarity with banking or financial services environments is an asset.
• Product management and RFP/RFSQ procurement experience is an asset.
• Passion for continuous improvement and a mindset that embraces learning and adapting to emerging technologies.

Blanc Labs is enabling a digital future. Headquartered in Toronto, we partner with clients in North & South America to digitize and automate their operations and build their next generation of digital products and services. We empower clients to enhance their digital offerings and bring creative solutions to the market faster. Learn more at www.blanclabs.com. 

Blanc Labs is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations within reason due to a disability or medical need are available on request for candidates taking part in the recruitment process.