Business Analyst

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

8x8, Inc.'s (NYSE:EGHT) cloud solutions help businesses transform their customer and employee experiences. With one system of engagement for voice, video, collaboration, and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed customer expectations. For additional information, visit www.8x8.com or follow 8x8 on LinkedIn, Twitter, and Facebook.

Job Summary:

The Finance Analytics & Transformations team is a dynamic and integral part of Finance. Our mission is to collaborate closely with functional and technical stakeholders across the company, driving key initiatives that enhance and scale our business processes to enable analytics. We are seeking a highly motivated, driven individual to join our team. In this role, you will partner with other teams to form a data-driven culture in the Finance organization leveraging metrics and KPIs and strategic analysis on company performance and trends. The role requires the following capabilities: excellent communication skills, especially the ability to respectfully challenge and influence; strong problem-solving/analytical skills, strong data management skills, and business acumen.

RESPONSIBILITIES:

• Build and maintain data analytics reports and perform ad-hoc analyses such as bookings, revenue, and gross margin by customer/product/geography;

• Structure data requests into comprehensible reports that scale with the business;

• Create/deliver intuitive analysis using a variety of metrics, data and analysis;

• Develop strong business relations with team members located in other geographic regions;

• Develop scorecards & metrics to drive discussion and decisions on investment and deal priorities;

• Able to work independently, identify issues proactively based on trends/metrics, and recommend solutions;

• Seek continuous improvement opportunities as they relate to the company data sets;

REQUIREMENTS:

• Bachelor's Degree in Finance, Accounting, Business, or technical field is required

• 1+ years of relevant experience in reporting & analytics

• Written and verbal fluency in English;

• Proven experience in a fast-paced, high-growth, dynamic environment

• Expert knowledge of Excel and general financial report-building

• Experience with NetSuite and Salesforce is preferred

• Experience in SQL programming and analytic tools such as Tableau is preferred

• Ability to work independently and meet strict deadlines

• Experience with the Google desktop suite

• Familiarity with data warehouse concepts and building data sets from disparate sources

• SaaS company experiences are helpful but not essential

• Ability to partner cross-functionally and build relationships to achieve goals

• Ability to influence senior leadership using a data-driven analytical approach

• High attention to detail, high energy with a "can-do" positive attitude

• Excellent analytical abilities and organization skills

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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