The IT Business Analyst acts as a liaison between IT and business units across CBH. Situated in the Information Technology department, they are responsible for working with end users to fully understand the business definitions of data, including but not limited to, where the data is collected or published, the workflows involved in data collection, gathering both technical and business specifications for projects, and the technologies necessary to make it a useful resource for data consumers. The incumbent will assist in assuring that technical systems meet the company’s data needs for program planning and agency performance measures. The Business Analyst is responsible for translating requirements into specifications involving appropriate analytic reporting and technologies and advocating for the work force work-flow in the creation of new tools/solutions.
CBH Job Level: 6
Essential Functions:
- Investigation and documentation of various work processes
- Developing model reports/ templates to support end-user self-service and to improve validity of data collected.
- Analyzing reporting requirements to determine if needed data already exists in reporting environments
- Collaborating with business stakeholders, developers, analysts, data architects, database administrators and business analysts in business units as well as both local and enterprise technology units to meet reporting needs of stakeholders
- Ensuring data quality is maintained by identifying data integration errors and working to improve data quality
- Determining ways to reuse data structures and processes to meet other reporting needs
- Providing support to data integration developers by documenting rules and procedures required to transform, process and load data into reporting solutions
Position Requirements:
- Bachelor’s Degree in Mathematics/Statistics, Computer/Information Science, or related field preferred.
- Minimum of 3 years of experience in analytics
- Interest in working in behavioral health is required; experience is preferred
- Other combinations of education and experience may be evaluated on a case-by-case basis
- Technical Skills Required:
- Experience in MS Office suite, including Excel
- Intermediate relational database understanding required
- Familiarity with SQL required
- Exposure to data capture technology solutions (i.e.: SharePoint, QuickBase, Formverse, etc.)
- Excellent critical thinking, analytic, evaluation and problem-solving skills required
- Ability to prepare clear, accurate and informative reports and documentation
- Experience in implementing business intelligence reporting and analytics solutions is preferred
- Additional Skills required:
- Excellent written and oral communication skills
- Strong interpersonal skills with a customer service orientation
- Ability to communicate effectively between subject matter experts and developers to ensure accurate translation of business needs to implementation efforts
- Solid presentation skills for both technical and non-technical audiences
- Excellent training and mentoring skills
- Ability to work independently and in a team environment
- Ability to work under tight project deadlines
- Ability to plan, schedule and organize multiple priorities and high volume of work
Core Competencies:
- Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.
- Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
- Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
- Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
- Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
- Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
- Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
- Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
- Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.
- Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.
Work Conditions (including travel, overtime required, physical requirements and occupational exposure):
- Requires on-call and on-site off hours support during overnight hours, weekends and holidays to ensure 24/7 operations.
- Requires ability to travel, including overnight travel, as needed.
- Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
- Ability to utilize computers and office equipment to complete daily work responsibilities.
- Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
- Must be able to adapt to continuous changes/demands of the job.
Philadelphia Residency Requirement:
- The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
U.S. Authorization Requirement:
- CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Equal Employment Opportunity:
- We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.
Requesting An Accommodation:
- CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
- If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at [email protected]
Skills Required
- Bachelor’s degree in Mathematics, Statistics, Computer Science, Information Science, or a related field
- Minimum of 3 years of experience in analytics
- Interest in working in behavioral health
- Experience with Microsoft Office, including Excel
- Intermediate understanding of relational databases
- Familiarity with SQL
- Exposure to data capture technology solutions such as SharePoint, QuickBase, or Formverse
- Critical thinking, analytical, evaluation, and problem-solving skills
- Ability to prepare clear, accurate, and informative reports and documentation
- Experience implementing business intelligence reporting and analytics solutions
- Strong written and oral communication skills
- Strong interpersonal skills and customer service orientation
- Ability to translate business needs into implementation requirements
- Presentation, training, and mentoring skills
- Ability to work independently and collaboratively under project deadlines
- Ability to organize multiple priorities and high-volume work
- Philadelphia residency or ability to become a Philadelphia resident within six months of hire
- Legal authorization to work in the United States without current or future sponsorship
- Availability for on-call and on-site overnight, weekend, and holiday support
What We Do
CBH is a nonprofit 501 (c)(3) corporation contracted by the City of Philadelphia’s Department of Behavioral Health and Intellectual disAbility Services to manage the delivery of behavioral health services for Medicaid recipients of Philadelphia County. For more information about CBH, visit cbhphilly.org. For more than 25 years, Community Behavioral Health (CBH) has been expanding access to mental health services for Philadelphians. CBH provides access to high-quality, accountable care to improve the health and mental wellness of our Members. Our Mission: CBH provides access to high-quality accountable care to improve the health and mental wellness of our members. Our Vision: Leading innovation in whole-person care for healthy, thriving communities. Our Values: We Care. We value and appreciate our staff and service providers, believing that a healthy, happy workforce creates healthy, happy members. We show our appreciation regularly and listen to concerns. We also care deeply for the overall health of Philadelphians, knowing that a vibrant, thriving, resilient city hinges upon healthy citizens. We Empower. We are here for our employees, members, and partners. We are open and transparent, encouraging dialogue and fostering growth so we can all be our best, healthiest selves. We Connect. We’re updating our processes and technology to better serve our community and communicate more effectively and efficiently. We cultivate two-way communication, sharing our appreciation for our staff and welcoming feedback from them. We Lead. Behavioral and mental wellness is our passion, and we are experts in the field. We have been serving the Philadelphia community since 1997, and we know the industry. We cultivate close working relationships with our partners, who are also leaders in the mental health field. We are open to change and innovation to ensure the highest standard of care for all.
