Business Analyst

Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.

The Business Analyst in the BI function plays a pivotal role in enabling data-driven decision-making across the firm. As the first contact for ad hoc analysis, this position partners with stakeholders to understand business needs and deliver analysis. Their focus is also on translating requirements into actionable solutions that deliver value, and champions the adoption and development of BI tools and best practices. Operating within an Agile development cycle, the Business Analyst ensures that solutions are delivered iteratively, efficiently, and in close collaboration with stakeholders. The role is integral to fostering a culture of innovation, collaboration, and continuous improvement, ensuring that data quality, governance, and ethical standards are upheld in all analytical activities. 

This role is ideal for a business analyst who thrives in a collaborative, innovative, and client-focused environment, and who is committed to driving excellence in business intelligence and analytics at a leading international law firm - delivering value through Agile development and continuous improvement

The roles and responsibilities of this job include:

• Provide first-level support in the delivery of high-quality BI reports and services, with a focus on data analysis and data visualization for ad hoc and standardized reporting.
• Prepare ad hoc and standard analysis, including clear commentary and recommendations, in collaboration with key stakeholders. 
• Elicit and document stakeholder pain points, process gaps, and improvement opportunities, translating them into clear, actionable work items for development. 
• Engage with stakeholders to define, document, and prioritize business requirements, ensuring alignment with strategic objectives, and guides stakeholders on how data, analytics, and BI tools can be leveraged to solve business problems.
• Apply Agile project management practices, including participation in sprint planning, daily stand-ups, and retrospectives, to ensure transparency, adaptability and iterative delivery of BI solutions that respond to evolving business needs and drive ongoing process and product improvements.
• Gather and incorporate user feedback in Agile cycles to continuously improve BI solutions and user experience.
• Analyze complex data sets to identify trends, patterns and insights that drive business performance, with a focus on Finance, HR/People, BD & Marketing and Knowledge data.
• Utilize existing data models and build ad hoc datasets using DAX and other query languages to support Power BI reporting. 
• Take ownership of backlog items in the Agile development cycle, including participation in sprint planning, daily stand-ups, and retrospectives.
• Support the planning, development and implementation of new Power BI reports and the enhancement of existing reports.
• Identify and document data pain points, process gaps, and improvement opportunities and translate business challenges into clear, actionable work items for development and collaborate with developers and data engineers to recommend and implement remediation steps that deliver value. 
• Monitor bugs, changes and enhancements for in-house reports and Power BI as a platform and communicate relevant updates to stakeholders.
• Understand data quality initiatives, including data lineage, metadata management, and remediation of data issues.
• Identify and recommend improvements to data collection, transformation, and analysis processes to enhance data quality, accuracy, and usability.
• Support change management activities for new or enhanced BI solutions, including stakeholder communications, user training, hypercare support and tracking of adoption and usage metrics. 
• Deliver demos, create user guides, and capture user feedback to continuously improve BI solutions and user experience.
• Comfortable writing or reviewing basic SQL to validate logic and data
• Familiarity with cloud-based analytics platforms such as Databricks.
• Monitor industry trends, particularly in legal AI and analytics, to ensure the firm remains at the forefront of BI capabilities.

Qualifications and Skills

• 3 – 4+ years’ experience in hands-on business analysis, requirements gathering, and stakeholder management, with experience in professional services preferred
• System Experience: Excel, Power BI, DAX as a query language and formulaic language, Data Warehouse and Cubes, SQL, and VBA - an advantage
• Good system and database expertise in BI systems and applications specifically Power BI
• Detail oriented, good analytical and problem-solving skills; organized management of work and workload to meet specified timelines
• A strong understanding of Agile methodologies and processes
• Excellent team working and collaboration with others
• Good to excellent English language communication skills both oral and written
• Bachelor’s degree in computing, Information Science or equivalent experience

This role reports to

Associate Director, Business Intelligence

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
 
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.