Job Title: Sales Excellence
Role Summary
The Sales Excellence / Program Manager is responsible for driving sales performance through strategic programs, process optimization, governance, and cross-functional coordination. This role ensures consistent execution of sales initiatives, enhances productivity, and supports leadership with insights, metrics, and continuous improvement frameworks.
Key Responsibilities
Sales Strategy & Enablement
- Drive sales productivity through standardized processes, best practices, and tools
- Partner with Sales Leadership to operationalize sales strategies and initiatives
Program & Stakeholder Management
- Manage end-to-end sales programs, including planning, execution, tracking, and reporting
- Coordinate with cross-functional teams (Sales, Marketing, Operations, Finance, HR) to ensure alignment
- Act as a central point of contact for sales-related transformation initiatives
Performance Management & Analytics
- Create dashboards, and performance metrics
- Analyze sales data to identify gaps, risks, and improvement opportunities
- Provide regular performance insights and recommendations to senior leadership
Process Optimization & Governance
- Establish governance models for sales processes, pipeline management, and forecasting
- Drive adoption of CRM tools and sales methodologies
- Ensure compliance with sales policies, SOPs, and operational standards
Continuous Improvement
- Lead initiatives focused on automation, efficiency, and scalability
- Benchmark best practices and implement industry-leading sales excellence standards
Skills Required
- Program and project management for sales initiatives
- Experience creating dashboards and sales performance metrics
- Sales data analysis to identify gaps and opportunities
- Experience with CRM tools and driving CRM adoption
- Cross-functional stakeholder coordination (Sales, Marketing, Operations, Finance, HR)
- Establishing governance models for pipeline management and forecasting
- Process optimization and continuous improvement (automation, scalability)
What We Do
Established in 2007 and headquartered in Bengaluru, Quess is one of India’s largest private-sector employers and integrated business service providers. The company has a presence in over 64 locations across India, Southeast Asia, and North America, with a strength of 500,000+ employees. We provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc. Our business strategy is aligned with our goal of creating a more productive workforce. It includes training and skill development initiatives for better employability, helping job seekers find job opportunities easily, digitising workflows, and providing social security benefits to a wider employable population. Quess has been certified ‘Great Place to Work’ thrice in a row in recognition of its culture that supports diversity, equal opportunity, and collaboration. Learn more about how we drive productivity and achieve success for our clients: https://www.quesscorp.com/ Find us here: Facebook: https://rb.gy/kjzk4y Twitter: https://rb.gy/iff6tq Instagram: https://rb.gy/xj3yd6 #winningtogether
