The role involves creating and producing project-specific technical content, including user manuals, requirements, design, test, and operations documents. It also includes assisting with production support issues as they arise, taking care of issues raised through performance testing, troubleshooting application-specific issues, understanding business requirements by working with operations and functional teams, and helping the onshore team test performance implications for a production environment.
ResponsibilitiesKey functions include working with offshore development teams on the design, implementation, and support of applications, proposing technical solutions to process issues with onshore and onsite operations teams, providing technical and applicationrelated production support, solving complex technical problems, testing performance implications for production environments, thinking in terms of objectoriented and application design patterns to solve complex software queries, creating projectspecific technical content, foreseeing and supervising any challenges faced by software developers, spending a large amount of time coding and working with team members to satisfy customer needs.
QualificationsBachelors 6-8 years of relevant experience
Skills Required
- Bachelor's degree
- 6-8 years relevant experience
- Proficient coding skills and experience with object-oriented design
- Experience creating user manuals, requirements, design, test, and operations documentation
- Experience providing application production support and troubleshooting
- Experience testing and assessing performance implications in production environments
- Experience working with offshore development teams and coordinating with onshore/onsite operations
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
