Business Analyst

Overview of Position 

The Business Unit System Analyst is responsible for the support of electronic data interchange files from our insurance carriers, tables, or configurations used to drive the base functionality of our applications.  The Analyst’s primary role is to support the EDI intake team and HOIVerify team by recommending and implementing system enhancements and carriers’ data that promote efficiency, compliance and growth.

What will be my duties and responsibilities in this job? 

• Analyze change requests received to determine the scope and how to apply the requested change to adjust mapping or development that impact our customers, lenders and insurance carriers.
• Complete root cause analysis to identify bugs, system process gaps, and user actions that contributed to identified quality errors. Recommend improvements based on findings and present suggestions to functional business leads and product owners.
• Create and maintain procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help files.
• Monitor data volume and complete research on significant volume changes within data.
• Managing projects and jumping in wherever is necessary to help improve the data.
• Research, report and implement fixes for moderate complex problems/issues found with data.
• Work directly with carriers and aggregators to research, fix, and implement discovery found with the data.

What are the requirements needed for this position? 

• 2 years’ experience in SQL and pulling data queries.
• 2 year’s working in Black Knight/I.C.E. (MSP).
• 2 years business analyst experience or 2 years insurance industry experience 
• Prior experience in product development using agile methodologies.
• Bachelor’s degree in business administration or related field.
• Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.
• Ability to prioritize, organize and work independently or as part of a project team to complete multiple tasks.
• Flexible, quickly react to a business need or a change in priorities.

What other skills/experience would be helpful to have? 

• Detailed knowledge of Insurance tracking and mortgage loan servicing.
• Have a love of details but can zoom up to link the details to the big picture.
• Experience in breaking down complex processes into individual decisions and steps.
• Working knowledge of Microsoft tools including the ability to develop process maps, presentations, and spreadsheets.
• Excellent oral and written communication skills to effectively perform system support duties including summarizing and explaining complex processes to all levels of Assurant’s organization and Assurant’s clients.
• Comfortable working with one foot in the technology world and the other in the business. 
• Prior experience in business or process analysis.
• Be a quick learner and a willingness to put in the extra time to ensure understanding. 

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. 

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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