The Business Analyst Supervisor provides leadership and oversight to a team responsible for delivering high-quality business analysis across projects and initiatives. The position leads, coaches, and develops team members while managing performance, workload, resources, and day-to-day team operations. It ensures business needs are clearly defined, requirements are complete and ready for delivery, and complex issues are resolved through effective collaboration with business and technology partners. The position also supports strategic planning, promotes consistent standards and practices, and drives continuous improvement to strengthen team performance and successful project delivery.
Duties & Responsibilities:
- Lead, mentor, and develop team members by setting clear goals and expectations, providing regular performance feedback, coaching, training, and support for workload management, productivity, issue resolution, professional growth, and job performance.
- Manage employee lifecycle activities, including onboarding, performance evaluations, personnel documentation, adherence to company policies and procedures, and providing recommendations regarding hiring, salary adjustments, and separation decisions to leadership.
- Support strategic planning and resource management by evaluating team priorities, capacity, and organizational needs, while aligning team activities and project roadmaps with divisional and corporate objectives.
- Review requirements and deliverables for quality, clarity, completeness, testability, and business alignment.
- Identify and resolve requirements gaps, risks, dependencies, and readiness issues before they affect delivery.
- Lead cross-functional discussions to clarify needs, align stakeholders, and drive decisions.
- Support Agile delivery by ensuring requirements and stories are refined, understood, and ready for development.
- Partner with business and technology teams to translate business needs into effective requirements and solutions.
- Resolve complex or escalated issues involving requirements, scope, feasibility, dependencies, or cross-functional alignment.
- Assess business and technology impacts across systems, processes, data, customers, and related initiatives.
- Maintain requirements throughout the project lifecycle, including changes, decisions, assumptions, dependencies, and traceability.
- Monitor quality and consistency across projects and provide guidance or support as needed.
- Promote standards and continuous improvement by identifying trends, gaps, and opportunities to strengthen practices and delivery.
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
- Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2). Exeternal hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2).
Skills & Qualifications:
- Demonstrated leadership, coaching, and team development experience with the ability to train others.
- Strong knowledge of business analyst practices, including requirements development, process analysis, impact assessment, and documentation.
- Ability to align team priorities, resources, and activities with divisional and organizational objectives.
- Strong written and verbal communication skills with the ability to facilitate discussions, clarify complex topics, and drive decisions.
- Ability to build effective partnerships and promote alignment across business, technology, and project teams.
- Ability to analyze complex issues, assess impacts and dependencies, and develop effective solutions.
- Demonstrated sound judgment, ownership, and ability to make or facilitate timely decisions and resolve escalated issues.
- Knowledge of Agile practices and the ability to support requirements readiness, planning, and successful project delivery.
- Proficiency with Microsoft Office applications, such as Word, Excel, and PowerPoint.
Market Range: 13 / Exempt- 40 hours per week / Hybrid- 3 days in office
Salary: $79,756-$132,926
Accepting applications through: 9/21/26
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary for the position
- Completion of NYCM Employee Enrichment Journey EEJ1 and EEJ2 leadership development programs
- Leadership, coaching, team development, and training experience
- Knowledge of business analyst practices, including requirements development, process analysis, impact assessment, and documentation
- Ability to align team priorities, resources, and activities with organizational objectives
- Strong written and verbal communication skills, including facilitating discussions and driving decisions
- Ability to build partnerships across business, technology, and project teams
- Ability to analyze complex issues, assess impacts and dependencies, develop solutions, and resolve escalated issues
- Knowledge of Agile practices and requirements readiness, planning, and project delivery
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
