Business Analyst III

Summary
The successful candidate will help drive GAMA-1's efforts to support our customers. The ideal remote Business Analyst III candidate will have experience in supporting and developing project tracking dashboards, analytics, and reporting solutions for business or similar tools. The Business Analyst III must be self-driven and possess the analytical skills to resolve challenging technical issues, often through collaboration with other technical subject matter experts. The candidate must demonstrate the ability to think strategically about the customer’s business needs and requirements, propose and architect appropriate solutions, and solve technical challenges.
Supervisory Responsibilities: None
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Produces reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant partie
• Replace manual reporting processes with automated reporting processes
• Employ a variety of tools and techniques for backlog management, process improvement, and efficient workflow organization
• Train users on how to appropriately utilize software project tracking tools, reporting tools, and plugins
• Perform requirements gathering and process improvement for workflows and processes in place, identifying where functionality can/cannot meet user requests
• Work with Agile projects and processes with multiple cross-functional teams
• Work directly with multiple teams and business units to understand business needs and translate those to IT/business capabilities
• Acts as liaison with Information Technology and/or others to support relevant systems
• Provide subject matter expertise in discussions regarding governance within the tools used by the project
• Work with Agile projects and processes with multiple cross-functional teams
• Perform requirements gathering, create/modify business process workflows, and process improvement for workflows and processes in place, identifying where functionality can/cannot meet user requests
• Create, maintain, and support dashboards and advanced filters for end users' reporting capabilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Basic Qualifications

• BS/BA in Computer Science, a Technical Field, or other related disciplines, OR 8+ years of experience supporting a large IT environment
• 8+ years of Business Analyst or equivalent experience
• Expertise in requirements gathering, process modeling, and business process optimization
• Excellent management skills with the ability to lead, facilitate, motivate, and organize
• Excellent customer service skills
• Ability to learn quickly and to creatively solve new problems
• Experience developing reports and analytics for Business Operations, Product Operations, Program Management, or Scaled Agile (SAFe) processes across large enterprise organizations
• Working knowledge of projects, workflows, issue types, permissions, and notifications within the software tracking tool
• Must possess experience developing documentation and SOP creation
• Strong verbal and communication skills, working with senior leadership and across organizational teams
• Ability to always create a positive Customer Experience and a high customer satisfaction rate
• Strong analytical and problem-solving skills (ability to explain technical issues in layman's terms)
• Working knowledge of Cloud solutions

Preferred Qualifications
Must Have

• Federal government experience
• Excellent project management skills
• Experience with Product Portfolio Management
• Excellent Stakeholder Engagement and Communication
• Certification in Business Analysis (e.g., CBAP, PMI-PBA)
• Experience with data analysis tools such as Tableau, Power BI, or SQL

Nice to Have

• Knowledge of enterprise systems (e.g., ERP, CRM) and integration processes.
• Familiarity with project management tools (e.g., MS Project, Smartsheet)

Work authorization/security clearance requirements

• Ability to obtain a government security clearance

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of a keyboard, laptop, and mouse
• Effective written and verbal communication skills for working with customers, collaborating with team members

Work Environment
Work is normally performed in a remote environment
Proficiency Requirement:
The candidate is expected to demonstrate proficiency in all essential job functions, tools, and processes related to this position within the first 90 days of employment. This includes acquiring a thorough understanding of job-specific responsibilities, systems, and workflows as outlined during onboarding and training. Failure to meet this requirement may result in additional training, reassessment, or other actions as deemed necessary by management.

The base salary range for this position is $114,289.19 - $161,119.14

This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.

GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click here.