At American Equity we offer leading annuity products that help empower our clients to fulfill their needs and wants in retirement. Our success comes from hiring high-energy individuals who embody the beliefs that drive our unique culture. We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years with satellite offices in Charlotte, NC and New York, NY.
The Business Analyst II is responsible for analyzing, specifying and validating the business needs of various internal customers on multiple small to medium scale projects. The incumbent communicates with stakeholders, Product Owners and defining user requirements to the development team throughout the product life cycle, as well as managing the project.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supports business by gathering technical requirements.
- Completes data process and system documentation.
- Leads technical communications with Product Owners and business contacts.
- Assists with Software Development Methodology practices including writing of user stories and acceptance criteria, documenting business processes, preparing user interface mockups, data mappings, etc.
- Performs other work as assigned.
SUPERVISORY RESPONSIBILITIES:
Direct Reports:
None
General Description of Indirect Reports (2 and 3-downs):
None
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in related field of study; plus four (4) or more years of related experience; or equivalent combination of education and experience.
Previous BA experience on contact center implementation projects required.
Experience in the Financial services Industry (Life, Annuity, Investments) preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of contact center concepts, typical capabilities, and needs.
- Ability to synthesize specific requirements from general information obtained from multiple sources.
- Ability to document requirements in a manner consumable by multiple stakeholders, from systems analysts to QA analysts to business sponsors to managers.
- Knowledge of how to construct process flow diagrams, swimlane diagrams, and/or state machine diagrams.
- Ability to create low-fidelity mockups in Balsamiq, Figma, or Powerpoint.
- Effective verbal and written communication, ability to effectively present information and interact in group situations.
- Ability to identify and resolve problems in a timely manner.
- Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
- Experience in JIRA or similar work management tool.
- Ability to write routine reports and correspondence.
This description covers the major purpose and essential functions of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Employees may receive other job-related instructions and be required to perform other job-related work requested by their manager. All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.
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What We Do
American Equity* Fixed Index Annuities * Retirement Planning * Customer Service An American-owned and operated company headquartered in the heart of the Midwest, American Equity Investment Life Insurance Company® is a leader in the fixed indexed annuities marketplace. American Equity’s growth and success is attributed to our dedication to excellent customer service and emphasis on building customer relationships. “The One Who Works for You!®” serves as the foundation for the way American Equity does business and values its more than 500 employees. Guided by our Principles of Excellence, we do more than sell retirement annuity products -- we are dedicated to fostering opportunity and innovation to meet the ever-changing needs and goals of retirement. "It's About the People" is the American Equity story and the legacy of our founder David J. Noble. This commitment to excellence includes our employees, agents, partners, and contract owners. We thank you for entrusting us with the things that matter most. When your retirement begins, you want to ensure you can enjoy it, which is why it’s important to have reliable support that can help fund every day of your golden years. After all, your life of hard work has earned you the retirement you planned for. These are the guiding principles that define everything we do. American Equity is the one who works for you.
