Title Business Analyst – Customer Journeys Altersvorsorgedepot
Location Frankfurt am Main/Kronberg (hybrid)
Level Senior Manager
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Proposition team and feel like you’re part of something bigger.
About your team
The Proposition Management team is the driving force behind creating and evolving investment solutions and digital journeys for advisers and retail investors in Germany. In our dynamic and dedicated team, you will have the opportunity to be part of a collaborative environment that thrives on rethinking the status quo and delivering meaningful innovation. If you're ready to grow in an inspiring team and shape the investment experience of tomorrow, join us and be part of our exciting journey!
While being part of the proposition organization you will also head up and run the Altersvorsorgedepot team. It is building one of our most strategic new product propositions, creating a scalable, compliant and customer-centred retirement offering that will shape how clients invest for their future.
About your role
As Business Analyst for Customer Journeys within the Altersvorsorgedepot, you will play a key role in translating a complex, highly regulated retirement proposition into clear, scalable and client-centred experiences.
You will be responsible for shaping business requirements across AVD-related customer journeys, ensuring that client needs, regulatory obligations, operational realities and digital delivery considerations are brought together in a coherent and actionable way. Initially, the role will focus on supporting the project and product build phase, with an ongoing mandate to develop and improve customer journeys across channels as the proposition moves into business-as-usual.
You will work across proposition, operations, technology and control functions to define requirements, map end-to-end journeys and identify opportunities to simplify and strengthen the client experience. This includes understanding how customers interact with the proposition across onboarding, servicing and key lifecycle events, and ensuring those journeys are practical, compliant and operationally workable.
You will help create the connective tissue between strategy and execution, turning customer and business needs into clear requirements that enable robust delivery. Part of your capacity will also support the Client Data stream, helping ensure that journey design and data requirements are aligned from the outset.
Your Key Responsibilities
- Support and help run our pension proposition, being the strong partner of the Product Owner
- Drive strategic development of new and existing offerings for advisers and end investors
- Conduct market and competitor analysis, and support user research and testing initiatives
- Manage epics and story lifecycles - from idea through design, implementation, and launch
- Collaborate with cross-functional teams to ensure alignment and timely delivery
- Oversee product governance, coordinate incident resolution, and support regulatory compliance
- Monitor business KPIs and help shape roadmaps and forward-looking planning
About you
You have strong experience in business analysis, journey design or requirements management within financial services, ideally in a regulated investment, platform, pension or retirement context.
You are confident working across business, operations and technology teams and can translate complex rules, processes and product requirements into clear, structured deliverables. You bring a strong customer lens, but also understand the importance of operational feasibility and regulatory precision.
You are comfortable mapping end-to-end journeys, identifying dependencies and driving clarity in environments where products and processes are still being built.
Experience working on digital transformation or product delivery in cross-functional squads would be highly valuable.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- Strong experience in business analysis, journey design or requirements management within financial services
- Experience in regulated investment, platform, pension or retirement context
- Ability to translate complex rules, processes and product requirements into clear, structured deliverables
- Experience mapping end-to-end customer journeys and identifying dependencies
- Experience managing epics and story lifecycles from idea through design, implementation and launch
- Ability to work collaboratively across business, operations, technology and control functions
- Experience supporting product governance, incident resolution and regulatory compliance
- Experience conducting market and competitor analysis and supporting user research/testing
- Experience with digital transformation or product delivery in cross-functional squads
- Experience aligning journey design with client data and data requirements
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
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What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
