Position Summary
The Business Analyst 2 supports the business users through monitoring and recommending improvements to the application software and business systems. The BA 2 helps identify ways to improve the efficiency of both existing and new processes by: analyzing and optimizing processes, gathering functional requirements, building business cases as necessary, designing, defining, and documenting processes. Manages and provides solutions to new business ideas and concepts through operational process changes and/or technological paths.
Responsibilities
Primary Position Responsibilities
- Supports the business or technical client in the creation of Project Business Case development.
- Collects and analyzes data for potential business expansion
- Identifies specific business opportunities and recommend the improvement of business processes that will improve quality and satisfy efficiency goals.
- Influences stakeholders to support business projects
- Leads projects and coordinates with other teams to produce better business outcomes
- Tests business processes and recommends improvements
- Manages user acceptance testing
- Determines and utilizes the most efficient requirement solicitation method including, but not limited to interviews, focus groups, surveys, workshops, or formal review of existing documentation.
- Assists in the coordination of project meetings, interactive sessions, and team collaboration workshops.
- Assist in the development of training documents and programs
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities
- Attends minimum eight (8) hours of required company training and employee development
- Attends monthly department safety meeting
- Performs other duties and activities as directed.
- High School Diploma or G.E.D.
- Bachelor’s Degree in Business, Economics or Technology, or a related field or equivalent experience
- 3 - 5 years’ experience as a Business Analyst and/or Project Manager
- Relevant electric/gas utility experience in a co-op environment
- Certification(s) in Business Analysis
- Master of Business Administration or Advanced Degree in Business, Economics or Technology
- Broad range of business or technology experience including programming, customer information systems, billing, report generation, analysis, etc.
- Experience with business process modeling tools
- Excellent written and verbal communication skills
- Excellent analytical, critical thinking and problem-solving abilities
- Superior presentation and negotiation skills
- Strong adaptability and capacity to work in fast-paced environments
- In-depth understanding of organizational data flow and its use in management decision-making
Skills and Abilities Preferred
- Knowledge of Business Process Model & Notation Standards
- Comprehensive knowledge of Microsoft OneNote & Teams
Physical Requirements
- Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to drive occasionally as needed.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching
Other Requirements
- Must have and maintain a valid Texas driver's license.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or G.E.D.
- Bachelor's Degree in Business, Economics, Technology, or related field or equivalent experience
- 3-5 years' experience as a Business Analyst and/or Project Manager
- Relevant electric/gas utility experience in a co-op environment
- Excellent written and verbal communication skills
- Excellent analytical, critical thinking and problem-solving abilities
- Superior presentation and negotiation skills
- Strong adaptability and capacity to work in fast-paced environments
- In-depth understanding of organizational data flow and its use in management decision-making
- Ability to lift a minimum of 25 pounds
- Ability to drive occasionally as needed and maintain a valid Texas driver's license
- Certification(s) in Business Analysis
- Master of Business Administration or advanced degree in Business, Economics, or Technology
- Broad range of business or technology experience including programming, customer information systems, billing, report generation, analysis
- Experience with business process modeling tools
- Knowledge of Business Process Model & Notation (BPMN) standards
- Comprehensive knowledge of Microsoft OneNote and Teams
What We Do
CoServ is an Electric Cooperative and Gas Distribution company serving seven counties in North Texas with over 475,000 combined electric and gas meters. Over the past 87 years, CoServ has transformed into one of the fastest-growing co-ops in the country. Despite this record growth, CoServ maintains its dedication to bringing our Members and Customers safe and reliable energy. Whether it’s electrifying a farm for the first time or installing the latest smart technology on the grid, the goal has always been the same: to provide safe and reliable service to our Members and Customers by investing in tomorrow through our Employees, Members and Customers, community, technology, service and growth.
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