As a Program/Project Manager within the Cross Product Change Services team, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will operate initially as an individual contributor with strong matrixed influence, people management responsibility may be added over time (12–24 months) as the transformation portfolio scales. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.
Job responsibilities
- Lead the transformation of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units
- Translate strategic goals into a multi-year roadmap and quarterly execution plans (milestones, runbooks, and measurable targets)
- Lead cross-functional coordination across Business, Operations, and Technology; embed in workstreams to drive decisions and delivery
- Partner with stakeholders to define priorities and requirements; translate them into clear scope, timelines, and acceptance criteria
- Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues
- Define and manage Objectives and Key Results (OKRs) across Quality / Cost / Time, including Key Performance Indicators (KPI)definitions, data sources, and accountability by workstream
- Build and maintain dashboards/scorecards; lead routine performance reviews to identify bottlenecks, quantify impact, and drive actions to closure
- Use operational data (e.g., activity/time, throughput, defects, cycle times) to prioritize highest-value interventions and track benefits realized
- Design and deliver scalable solutions across Operations that drive measurable value (quality, efficiency, cycle time)
- Own portfolio governance: Risk, assumption, issue, and dependency management (RAID) management, dependency mapping, delivery reporting cadence, and executive updates with clear decision asks
- Produce executive-ready artifacts throughout the lifecycle (business cases, process flows, gap analyses, governance packs, operating model documentation, future-state models, and stakeholder updates)
- 10+ years leading complex, multi-workstream transformation and program delivery initiatives with demonstrated success driving measurable outcomes across cross-functional stakeholders
- Strong program management discipline, including roadmap planning, milestone and critical path management, RAID management, governance forums, and timely escalation and resolution of blockers
- Strong analytical and problem-solving capability; able to structure ambiguity into clear options, recommendations, and executable delivery plans
- Proven ability to influence outcomes at all levels; able to navigate complex organizations to accelerate decisions, align stakeholders, and drive accountability
- Excellent written and verbal communication; able to produce crisp, executive-ready narratives, governance materials, and status reporting under tight timelines
- Demonstrated experience defining and driving OKRs and KPIs and key performance indicators, using data to manage performance and track benefits realization (quality, efficiency, and time to market)
- Demonstrated proficiency in data analysis and insight generation; able to interpret models, identify drivers, and provide continuous insight to improve program execution
- Proven conflict management capability: able to surface issues early, facilitate productive discussions, and create win-win solutions through collaboration and negotiation
- Advanced proficiency with common delivery and analytics tools, including Jira (delivery tracking, workflow hygiene, dashboards and filters), Confluence (documentation, operating model artifacts, governance packs), SharePoint (program repositories and stakeholder communications), Excel (trackers, objectives and key results rollups, analysis, scenario planning), and Tableau (key performance indicator dashboards and executive reporting)
- Alteryx — repeatable data preparation/automation workflows and operational analytics
- Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making
- Implement automation to streamline project workflows and increase operational efficiency
- Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies
- Mentor team members to support their professional growth and enhance project management capabilities
- Preferred experience supporting more than one CCB Operations Function/Line of Business
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 10+ years leading complex, multi-workstream transformation and program delivery initiatives
- Strong program management discipline (roadmap planning, milestones, critical path, RAID, governance, escalation)
- Strong analytical and problem-solving capability; structure ambiguity into clear options and executable plans
- Proven ability to influence outcomes at all organizational levels and align stakeholders
- Excellent written and verbal communication; produce executive-ready narratives and governance materials
- Demonstrated experience defining and driving OKRs and KPIs and tracking benefits realization
- Demonstrated proficiency in data analysis and insight generation; interpret models and identify drivers
- Proven conflict management capability; surface issues early and facilitate resolution
- Advanced proficiency with Jira (delivery tracking, workflows, dashboards)
- Advanced proficiency with Confluence (documentation, governance packs)
- Advanced proficiency with SharePoint (program repositories and stakeholder communications)
- Advanced proficiency with Excel (trackers, OKR rollups, scenario analysis)
- Advanced proficiency with Tableau (KPI dashboards and executive reporting)
- Experience with Alteryx for repeatable data preparation and operational analytics
- Experience integrating artificial intelligence solutions to enhance project outcomes
- Experience implementing automation to streamline project workflows and increase efficiency
- Experience mentoring team members and developing project management capabilities
- Preferred experience supporting more than one CCB Operations Function/Line of Business
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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