As a Product Portfolio Operations Manager in the IP-DSS Payments & Data organization, you are a core member of the cross-product/services team responsible for establishing the operating structures, portfolio discipline, and connectivity mechanisms that improve coordination, sequencing, and execution across the product space.
Job Responsibilities- Drives a cohesive portfolio operating rhythm across IDP and Payments through integrated planning, reporting, and executive communications aligned to business objectives.
- Implements cross-product connectivity mechanisms (cadences, artifacts, decision forums) that increase alignment, transparency, and decision velocity across stakeholders.
- Orchestrates portfolio-level prioritization, sequencing, and trade-off discussions by translating strategy into actionable roadmaps, capacity plans, and dependency views.
- Establishs governance-ready intake and tracking for controls, financials, resourcing, and capacity signals to support portfolio health and auditable execution.
- Leverages AI-enabled tools and practices to accelerate analysis, synthesize inputs, identify risks/dependencies, and streamline recurring operational workflows.
- Optimizes operational efficiency via maturity assessments, training, playbooks, and continuous improvement practices that scale across product teams.
- Monitors portfolio KPIs and operational metrics (e.g., throughput, predictability, capacity utilization, dependency aging, decision cycle time) and surface insights to leaders.
- Facilitates cross-functional risk and issue management, including proactive escalation paths, mitigation planning, and stakeholder alignment on actions and owners.
- Standardizes portfolio reporting and storytelling across tools and teams to produce consistent, decision-quality updates for executives and governance forums.
- Partners with Product, Technology, and Controls stakeholders to ensure portfolio practices support regulated, controls-heavy delivery expectations.
- Enables change adoption by coaching teams through ambiguity, reinforcing operating discipline, and ensuring continuity during shifting priorities and capacity constraints.
- 5+ years of experience (or equivalent expertise) in program/portfolio operations, program management, or performance optimization in complex organizations.
- Proven ability to design and implement operating models, portfolio cadences, and operational effectiveness initiatives across multiple products and teams.
- Experience applying strong working knowledge of the product development lifecycle and agile methodologies; remain effective in ambiguity, change, and competing priorities.
- Experience using AI-enabled approaches to improve planning, reporting, forecasting, and decision-making (e.g., synthesis, risk/dependency identification, workflow automation) with sound governance.
- Experience building executive-ready narratives and communications that translate complex portfolio signals into clear options, decisions, and actions.
- Experience delivering strong quantitative and analytical skills, including comfort defining and managing KPIs, operating metrics, and portfolio health indicators.
- Demonstrated proficiency with portfolio/program tooling and documentation practices (e.g., Jira/Confluence and/or equivalent platforms) to enable repeatable reporting.
- Experience operating with financial and capacity discipline, including basic portfolio financial tracking, resourcing views, and investment trade-off support.
- Experience collaborating effectively across Product, Technology, Operations, and Controls partners, influencing outcomes through structured facilitation and stakeholder management.
- Strong process orientation, attention to detail, and bias for action while maintaining high standards for operational quality and control readiness.
- Experience in Payments and/or Data Platforms, including work in regulated, controls-heavy environments.
- Lean Portfolio Management and/or Agile-at-scale practices (capacity planning, dependency management, prioritization, trade-offs).
- Portfolio analytics strength (advanced Excel plus BI tools such as Power BI/Tableau); SQL is a plus.
- Tooling fluency across Jira/Confluence and/or ADO/ServiceNow/Clarity/Aha!/Smartsheet, including standardization of reporting.
- Practical AI-enabled portfolio operations (automated reporting, risk/dependency insights, executive synthesis) with appropriate governance and controls.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in program or portfolio operations, program management, or performance optimization in complex organizations.
- Ability to design and implement operating models, portfolio cadences, and operational effectiveness initiatives across multiple products and teams.
- Working knowledge of product development lifecycles and agile methodologies; ability to operate effectively amid ambiguity, change, and competing priorities.
- Experience applying AI-enabled approaches to planning, reporting, forecasting, decision-making, risk identification, dependency analysis, or workflow automation with sound governance.
- Experience creating executive-ready narratives and communications that translate complex portfolio signals into clear options, decisions, and actions.
- Strong quantitative and analytical skills, including defining and managing KPIs, operating metrics, and portfolio health indicators.
- Proficiency with portfolio and program tooling and documentation practices, such as Jira and Confluence or equivalent platforms.
- Experience with financial and capacity discipline, including portfolio financial tracking, resourcing views, and investment trade-off support.
- Experience collaborating across Product, Technology, Operations, and Controls teams through structured facilitation and stakeholder management.
- Strong process orientation, attention to detail, bias for action, and commitment to operational quality and control readiness.
- Experience in Payments or Data Platforms, particularly in regulated or controls-heavy environments.
- Experience with Lean Portfolio Management or agile-at-scale practices, including capacity planning, dependency management, prioritization, and trade-offs.
- Advanced Excel and business intelligence tools such as Power BI or Tableau; SQL is a plus.
- Fluency with Jira, Confluence, Azure DevOps, ServiceNow, Clarity, Aha!, or Smartsheet, including reporting standardization.
- Practical experience using AI for portfolio operations, including automated reporting, risk and dependency insights, and executive synthesis with appropriate governance and controls.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
