The Role
Business Analyst leads requirements analysis and solution definition in an Agile Scrum environment. Responsibilities include eliciting business and product requirements, translating customer needs into prioritized user stories and acceptance criteria, managing team backlogs, facilitating refinement sessions, supporting UX prototyping, coordinating testing and deployment, and creating documentation and training. The role partners with business stakeholders, developers, QA, vendors, and leadership to deliver high-value software features across the health benefits domain.
Summary Generated by Built In
The Expertise and Skills You Bring
- Bachelor’s degree preferred
- 3 - 5+ years Systems Development Business Analyst experience, ideally working in an Agile Scrum environment, with proven ability to work across multiple multi-functional teams
- Solid understanding of the Fidelity business with work experience in health care and/or benefits administration and/or product development
- Shown expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
- Solid grasp of the architecture and deployment needed to support web development
- Interact closely with Subject Matter Experts and partners across Fidelity Health Benefits domain to elicit Product requirements
- Work with UXD teams to support prototyping
- Skilled in MS Word, Excel, PowerPoint, Visio; Experience with JIRA or similar agile backlog management and testing tool
- Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification is a plus
- Skilled at translating business vision into defined and prioritized user stories for team’s backlog
- Ability to understand sophisticated customer needs, translate them into user stories with concrete acceptance criteria, and drive solution formulation with a multi-functional team
- Customer-obsessed and have proven a commitment to delivering frequent, high business value features
- Look for opportunities to innovate and take thoughtful risks to get work done better and faster
- Excellent listening, communication (verbal and written), and presentation skills
- You optimally and regularly lead, facilitate, and drive individuals and group meetings to common goals
- You are highly organized and have a strong ability to prioritize and work under tight deadlines
- Skilled at building relationships, fostering strong teams, and influencing others
- You are a self-motivated, phenomenal teammate with the ability to plan and complete work independently, and partner optimally to handle dependencies
- You have excellent business judgement and maintain confidentiality of all data
- Providing consulting, support, and guidance to leadership, squad members, and other relevant partners to influence culture and behaviors
- Working in a Scrum Agile environment to deliver software
- Leading and conducting business analyses to formulate and make recommendations
- Identifying and defining solutions to business problems, through creation and documentation of systems and process specifications
- Creating, documenting, and leading scrum team backlog (writing user stories / acceptance criteria, supporting prioritization, running refinement sessions, etc.)
- Collaborate closely with business partners, development teams, external vendors, and QA on plans, project management, requirements, design, testing, and implementation of solutions throughout the development lifecycle
- Supporting deployment, business readiness, and solution enablement, e.g., defining and documenting enablement tasks, supporting user procedure documentation, creation and delivery of solution training to internal teams, and communication
- Prioritize multiple initiatives and business analysis tasks at the same time
Skills Required
- Bachelor's degree
- 3–5+ years of Systems Development Business Analyst experience
- Experience working in an Agile Scrum environment
- Experience working across multiple multifunctional teams
- Work experience in healthcare, benefits administration, or product development
- Knowledge of business analysis methodologies, data analysis, use case development, user acceptance testing, and product documentation
- Understanding of web development architecture and deployment
- Experience eliciting product requirements from subject matter experts and business partners
- Experience supporting UX prototyping
- Proficiency with Microsoft Word, Excel, PowerPoint, and Visio
- Experience with JIRA or a similar Agile backlog management and testing tool
- Ability to translate business vision into prioritized user stories and acceptance criteria
- Excellent verbal, written, communication, presentation, facilitation, and collaboration skills
- Certified Business Analysis Professional or Certified Scrum Product Owner certification
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The Company
What We Do
CTI Consulting is a South Florida technology solutions and staffing firm founded in 1998. It provides IT staffing and nearshore staffing services for startups through Fortune 100 companies, alongside digital-product work such as designing, testing, deploying, improving, and updating mobile applications. The company emphasizes close client collaboration, comprehensive candidate evaluation, continuing education, and innovative, scalable software solutions that improve operational efficiency.
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