SMB Business Advisors are focused on driving growth and retention within existing client portfolios while delivering best-in-class customer service. You will challenge and guide clients with insights that help them achieve their business goals, while also identifying new growth opportunities within their accounts. Success in this role is measured by account growth, retention, revenue generation, and activity KPIs.
As a change champion, you embrace new ideas, tools, and processes, helping both clients and your team adapt and thrive in a fast-paced, dynamic environment. You have a growth mindset and are motivated by helping clients succeed while strengthening their partnership with Zillow Rentals.
You Will Get To:Be an expert in all Zillow Rentals Network products and services
Perform a high volume of calls (approximately 40 per day) to increase participation from multifamily rental management companies
Utilize Salesforce, Salesloft, and internal and third party reporting to prospect and strategize, log activity, and manage your calendar and opportunities.
Clearly communicate performance expectations to clients internally and externally.
Consistently meet and exceed success metrics, including revenue and retention, as well as activity based KPIS
Excel in high-level conversations and presentations with decision-makers via Zoom and phone calls with a focus on building positive relationships to drive business results, as well as be proactive and reactive in servicing account needs
Serve as a brand ambassador for Zillow Group, representing the best interests of the company, its advertisers, and industry partners
Represent the voice of the customer to influence product, marketing, and sales process and improvement
Execute against the MEDDPICC sales process and adopt Challenger principles in every customer interaction to drive insight-led, value-based conversations
1+ years of experience in inside sales doing business to business sales
Proven track record meeting and exceeding sales goals and other key performance metrics
Possess high energy and a strong desire to achieve top results with a personable, positive “can-do” attitude via the phone and in person.
High degree of ownership and dedication to work quickly and accurately in a rapidly changing environment
Ability to prioritize and utilize time management
Excellent written/verbal communication skills
Adaptable in your communication strategy and sales strategies in order to best serve different partners in different markets as well as grow partnerships via different strategies.
Proactively seeks coaching and feedback, always seeking to improve and using any misses or failures as learning opportunities
A passion for high-level conversations with decision-makers and influencers
Highly proficient in the Google suite of tools
Salesforce.com or other CRM experience preferred
Ability to travel 2-3 times per year for company events
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!
Get to know usAt Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- 1+ years of inside B2B sales experience
- Proven track record meeting and exceeding sales goals and KPIs
- Perform high volume of outbound calls (~40 per day)
- Ability to conduct high‑level conversations and presentations with decision‑makers via Zoom and phone
- Strong written and verbal communication skills
- High degree of ownership, accuracy, and adaptability in a fast‑paced environment
- Prioritization and time management skills
- Proactively seeks coaching and feedback
- Highly proficient in Google suite (Google Workspace)
- Salesforce.com or other CRM experience
- Ability to travel 2-3 times per year for company events
- Ability to live within reasonable commuting distance to assigned region (Field role)
- Familiarity with MEDDPICC sales process and Challenger selling principles
Zillow Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zillow and has not been reviewed or approved by Zillow.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, and robust mental-health resources with coaching and app-based support. Wellness reimbursements and wellbeing tools reinforce a strong emphasis on overall health.
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Parental & Family Support — Parental benefits are noted as fully paid and expansive, including bonding leave, ramp-back options, and a new-baby stipend. Additional family-forming support such as fertility coverage, adoption/surrogacy assistance, breast milk shipping, and backup childcare deepens this strength.
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Flexible Benefits — A distributed-first work model offers broad location flexibility, with home-office support and short-term international work options. This flexibility pairs with generous PTO, holidays, sick leave, and a sabbatical program as key parts of the total package.
Zillow Insights
What We Do
Join our mission to give the people power to unlock life’s next chapter. Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next. Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb. While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company. We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
