Business Advisor Lead - Omni Enablement

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Business Advisor Lead for Omni Enablement, you will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth.  Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business.  Develops best in practice solutions to the most complex business challenges.  Identifies opportunities to change, enhance, or streamline existing business projects and initiatives.  Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.
• Provides gap analysis, recommendations, and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity.
• Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace.
• Identifies strategic partners and stakeholders to successfully communicate programs strategic impact.
• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.
• May lead efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.
• Monitors, develops and communicates audit testing, control testing and examination requests.
• Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions.
• Serves as a coach and mentor and on-the-job trainer for other team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of project management, process consulting, or business optimization planning within the financial services industry.
• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fideility, Metric Stream or other industry related applications.
• Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability.
• Knowledgeable in the applications of Agile process and procedures.
• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.
• Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.
• Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.
• Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results.
• Expert knowledge of Microsoft Office tools.

What sets you apart:

• Experience implementing a large modernization effort in an Insurance Contact Center.
• Experience leading large cross functional initiatives or projects.
• Experience in business analysis and business case development.
• Ability to influence partners across all operational areas and senior leadership in P&C and across USAA lines of business to align and achieve shared business goals.
• Project and/or program management experience.
• Experience monitoring and analyzing production, process efficiencies, and employee interface systems to maintain effectiveness and develop strategies for improvement, growth, and increased member satisfaction.
• Project management related certifications (Lean Six Sigma, SAFe Agile, Change Management, CPM, PMP, etc.).

Compensation range: The salary range for this position is: $114,080.00 - $218,030.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.