Function: Information Technology
Work Level: 2C / 2B
Reports to: METSA IC CIO
Scope: Local
Location: India - Mumbai
Terms & Conditions: Full-time
CATEGORY/FUNCTION INTRODUCTION
You will be a vital member of the IT team, overseeing technology and platform adaptations for the entire business in India. Your role will revolve around the management of Sales, Marketing and R&D encompassing projects and platforms aimed at enhancing end-to-end customer and consumer experience and aligning with the strategic roadmap across the digital ecosystem. Reporting directly to the METSA IC CIO, you will collaborate closely with Sales, Marketing and R&D teams, gaining insights into their strategic vision to effectively deliver global and local initiatives in India.
Your responsibilities include proactive management of the demand pipeline by collecting and evaluating requests from business teams. Working in close collaboration with global IT platform owners and vendors, you will ensure the successful delivery of these initiatives. Additionally, you are entrusted with value protection, requiring the effective management and support of existing platforms and assets.
Your commitment to value creation and protection is crucial, as you play a pivotal role in maintaining the seamless operation of platforms, fostering a robust customer and consumer experience and contributing to the overall success of the organization in the region.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Proactive management of the demand pipeline by collecting and evaluating requests from business teams.
- Foster strong relationships with key stakeholders, ensuring alignment with business objectives and IT strategies.
- Foster strong relationships with global IT platform owners and their teams to ensure the technical capabilities for Sales, Marketing and R&D are delivered & sustained.
- Collaborate with internal and external partners to identify opportunities for technology-driven improvements.
- Lead cross-functional teams in the successful planning, execution, and completion of technology projects.
- Monitor project timelines, budgets and resources, ensuring adherence to organizational standards.
- Stay informed about industry trends, emerging technologies and best practices to recommend innovative solutions.
- Identify areas for process improvement and efficiency gains within the IT and sales and marketing.
- Assess potential risks associated with technology implementations and develop mitigation strategies.
- Implement robust security measures to safeguard digital assets, customer and consumer information.
- Establish and enforce quality assurance processes to ensure the reliability and performance of digital platforms.
- Conduct regular audits and assessments to maintain high standards of service delivery.
- Collaborate with third-party vendors and service providers, ensuring contractual obligations are met.
- Evaluate and select vendors based on performance, cost-effectiveness and alignment with organizational goals.
WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
- Bachelor’s degree in information technology, Computer Science, Business or a related field.
- Strong verbal communication skills in English, enabling effective collaboration and engagement with both technical and non-technical audiences.
- Proven experience in a relevant role, demonstrating progressively increasing responsibilities and leadership.
- Strong project management skills with a track record of successfully leading and delivering IT projects on time and within budget.
- Familiarity with project management methodologies and tools.
- Ability to collaborate effectively with cross-functional teams, including all Sales teams.
- Excellent interpersonal and communication skills to facilitate cooperation and understanding across diverse teams.
- Demonstrated ability to understand and align IT strategies with broader business objectives.
- Proven experience in contributing to the development and execution of strategic roadmaps.
- Strong analytical and problem-solving skills with the ability to assess complex situations and propose effective solutions.
- Experience in identifying and mitigating risks associated with technology implementations.
- Previous experience in leading and motivating cross-functional teams.
- Ability to provide clear direction, set priorities and foster a collaborative team culture.
- Experience in managing relationships with third-party vendors and service providers.
- Knowledge of vendor selection, contract negotiation and performance evaluation.
- Familiarity with a variety of technologies, platforms and digital ecosystems.
- Understanding of digital platforms, IT infrastructure and emerging technologies.
- Commitment to staying abreast of industry trends, best practices and emerging technologies.
- Willingness to engage in ongoing professional development.
- Excellent written and verbal communication skills.
- Ability to convey technical information to non-technical stakeholders.
- Strong customer-centric mindset with a focus on delivering exceptional end-to-end customer experiences.
- Ability to translate customer needs into technology solutions.
Skills
- Leadership
- Communication
- Collaboration
- Project Management
- IT Strategy
- Problem Solving
Leadership
- You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
- As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
- Critical SOL (Standards of Leadership) Behaviors
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
- PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
- AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
-
Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
-
Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
Similar Jobs
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
