We have new and exciting opportunities for Booth Tellers to join the Mukuru team in Lesotho. These positions will be based in the following locations:
Maseru District (Roma, Morija, Mazenod, Machache, Semonkong)
Mokhotlong District (Mapholaneng)
Butha Butha District (Thaka Banna)
Leribe District (Pitseng, Maputsoe, Mapoteng)
Teyateyaneng District (TY, Mamathe, Sefika)
Mafeteng District (Makhakhe, Tsakholo,Tebang)
Mohales Hoek District (Ketane, Mekaling, Phala)
Thaba Tseka District (Mantsonyane, Sehong hong, Katse Dam)
Qacha's Nek District (Sekake, Sehlaba Thebe)
Quthing District (Mount Moorosi, A'skop)
The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner.
The Booth Teller reports directly to the Booth Supervisor.
This position is responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally complaint manner by checking the integrity of the documents provided and identify potential fraudulent documents.
Internal Liaison takes place with the Booth staff. External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
- To process remittance transactions accurately
- To ensure correct and valid documentation in provided by customers in order to ensure legal compliance
- To manage own stock to ensure accurate balancing
- To provide customer support
- To maintain current knowledge of foreign exchange
- To uphold the company brand
- To manage own professional and self-development
Key Requirements:
- Grade 12 / or equivalent (Essential)
- Mukuru Forex Consultant training course (Essential)
- Must remain current and competent by passing tests and assignments (Essential)
- Understanding and speaking of a local language (Essential)
- 1 year Customer Service Consultant experience (Essential)
- Cash handling experience (Desirable)
- Knowledge of foreign currencies
- Knowledge of FICA regulations
- Knowledge of exchange control regulations
Additional Skills:
- Computer skills
- Telephone skills
- Verbal and written communication skills
- Organizational & administrative skills
- Attention to detail
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS
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What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
