Booking Manager

Department: Events & Booking
Reports to: Vice President of Events & Booking
Supervises Others: No
DOL Status: Full-Time
Exemption Status: Salaried; Exempt

General Summary:
This position oversees the booking activities across the Resch Center, focusing on maximizing revenue, enhancing the Resch Center’s regional and national reputation, and delivering a diverse, high-quality calendar of live entertainment, sporting events, family shows, and special events.

This position develops and maintains relationships with promoters, agents, producers, managers, tenants, and other industry stakeholders while supporting administrative, contractual, and operational aspects of event bookings. This position reports directly to the Vice President of Events & Booking and plays a key role in shaping the Resch Center’s event portfolio, operational readiness, and long-term business growth.

Job Duties:

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Negotiate event lease agreements and booking terms in the best interest of the Resch Center under the direction of the Vice President of Events & Booking.
• Identify, pursue, and secure new booking opportunities, including emerging event categories and underserved markets.
• Develop and maintain strong working relationships with agents, promoters, managers, producers, and other industry professionals to generate and retain business.
• Actively promote all Resch Center spaces and capabilities to maximize facility utilization and revenue opportunities.
• Monitor industry trends, market conditions, and competitive activity to develop strategies that attract new events and expand the Resch Center’s market presence.
• Participate in and lead bid processes for high-profile events, including preparing proposals, coordinating internal resources, and presenting to prospective clients.
• Conduct Resch Center tours for prospective clients and communicate venue capabilities, services, and event opportunities.
• Attend industry conferences to gain knowledge and build relationships.
• Work with the Resch Center’s three main sporting tenants to develop schedules based on contractual obligations.
• Together with the Vice President of Events & Booking, manage the Resch Center booking calendar, including event dates, holds, availability requests, and scheduling updates.
• Prepare and maintain booking documentation, including deal points, contracts, lease agreements, booking memos, confirmation memoranda, insurance certificates, and related correspondence.
• Compile, organize, and maintain event files containing all required booking, contractual, insurance, and settlement documentation.
• Ensure the accurate flow of information among internal departments and external stakeholders throughout the booking process.
• Coordinate with other departments to ensure successful event planning and execution.
• Build talent offers, event estimates, event budgets, and financial projections for prospective bookings.
• Research, prepare, and maintain reports, presentations, historical records, spreadsheets, and other materials related to booking activities and department initiatives.
• Provide administrative support, including scheduling meetings and managing confidential information.
• Collaborate with event organizers and internal departments to ensure the successful execution of all booked events.
• Monitor ticket sales activity, including on-sale performance, current sales trends, and final attendance figures.
• Track and report event financial performance, providing updates and analysis to executive leadership.
• Assist with event settlements, forecasting, annual budgeting, and revenue planning activities.
• Coordinate booking schedules with Resch Center conversion timelines and operational requirements.
• Identify periods of low facility utilization and develop strategies to increase bookings and revenue generation.
• Attend live events as needed, representing the Resch Center and maintaining positive client relationships before, during, and after events.

Knowledge, Skills and Abilities Required:

• Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant experience.
• Must have eight to ten years of previous experience in venue management, event booking, entertainment, sports, hospitality, or a related field.
• Experience negotiating, developing, and executing contracts and agreements.
• Knowledge of event budgeting, financial reporting, forecasting, and event settlements.
• Strong organizational, analytical, and project management skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build and maintain professional relationships with internal and external stakeholders at all levels.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated problem-solving skills and the ability to make sound decisions under pressure.
• High level of professionalism, discretion, and confidentiality.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, with the ability to learn additional business systems such as Momentus Calendar.
• Strong customer service and hospitality mindset.
• Ability to work independently and collaboratively as part of a team.
• Flexible schedule with the ability to work evenings, weekends, and select holidays as required by event schedules.
• Valid driver's license required.

Other Expectations:

• Maintain professional relationships with clients and stakeholders to encourage repeat business and long-term partnerships.
• Demonstrate strong judgment, discretion, and confidentiality when handling sensitive business information. This position is frequently called upon to handle difficult situations. 
• Successfully manage competing priorities, scheduling conflicts, and last-minute changes in a fast-paced environment.
• Maintain a professional appearance, positive attitude, and commitment to exceptional customer service.
• Must be able to make effective decisions in the absence of the VP of Events and Booking.
• Requires public contact and excellent interpersonal skills. 
• Must be able to communicate providing verbal feedback in a professional manner. 
• Must have the ability to give, receive and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans.
• Must be able to deal with a variety of emotions and frustrations in making business decisions.
• Must be able to perform math calculations involving fractions, decimals, and percentages.  
• During facility events, it will require working in a fast-paced environment and irregular work hours.
• Availability and ability to work irregular hours as dictated by facility schedule and project timetables to include nights, weekends, and holidays.
• Frequent mobility and/or sitting, standing, bending, or reaching. 
• Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard office equipment. 
• Normal range of hearing required plus vision correctable to 20/20 to read communications, reports, and computer terminals. 
• Perform special projects and other duties as assigned.

PMI Entertainment Group is an Affirmative Action, Equal Opportunity Employer