About this opportunity:
Telco Cloud Back Office Engineer is part of MS team who will manage and operate Telco Cloud Infrastructure network through performing all 2nd level operations activities.
What you will do:
• Perform second-line operations for cloud infrastructure, ensuring stability, performance, and scalability across virtualized environments.• Oversee integration and acceptance of new nodes, services, and cloud-native workloads into production with minimal risk.• Drive root cause analysis and resolution of complex hardware/software/configuration issues, delivering timely and high-quality solutions.• Lead technical responses during critical incidents and outages, ensuring rapid service recovery and clear communication with stakeholders.• Collaborate with customer support, project teams, and domain experts (e.g., IMS, Core) to manage CSRs end-to-end.• Review high-level and low-level designs (HLD/LLD), test plans (ATP), and validate test cases for alignment with cloud infrastructure strategy.• perform migration activities for onboarding services to the live network while ensuring service continuity and operational integrity.• Serve as a subject matter expert for OpenStack, SDN, NFVi components (storage, compute, network), and virtualization technologies.
The skills you bring:
• Bachelor's degree in Communications, Computer Science, or related field.• 3-5 years of experience in cloud infrastructure operations, preferably in telecom or large-scale service provider environments.• Strong proficiency with Cisco VIM, UCS hardware platforms, Cisco ACI (fabric and multi-site), and Cisco NSO/NFVO tools.• Mastery of virtual switching (OVS, VPP, SR-IOV), service chaining, overlay networking (VXLAN/GRE), and SDN orchestration.• Expert-level knowledge of OpenStack (Nova, Neutron, Cinder, Ceph) and Red Hat OpenShift (OCP) with working experience on bare metal and virtualized backends.• Experience working with CUPS architecture for EPC/5GC - understanding of vSPGW-C/U, UPF, SMF/AMF separation, and associated performance tuning.• Deep working knowledge of Kubernetes, Linux (RHEL/Debian), and NFV management/orchestration (MANO).• Strong scripting and automation background: Python, Bash, YAML, and REST/gRPC APIs for infrastructure integrations.• RHCSA/RHCE certifications or equivalent Linux administration proficiency.• Advanced scripting/programming skills (Python, Bash, Ansible) to automate workflows and improve operational efficiency.• Experience with Cisco Cloud Infrastructure technologies, such as Cisco VIM, Cisco ACI, or Cisco NFVi, is highly desirable.• Strong understanding of ETSI NFV architecture and SDN/SDI concepts.• Proven track record in leading cross-domain technical troubleshooting and incident resolution.• Excellent communication, leadership, and stakeholder engagement skills.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 793558
Skills Required
- Bachelor's degree in Communications, Computer Science, or a related field
- 3-5 years of experience in cloud infrastructure operations
- Experience in telecom or large-scale service provider environments
- Proficiency with Cisco VIM, UCS hardware, Cisco ACI, and Cisco NSO/NFVO tools
- Expert knowledge of OpenStack, including Nova, Neutron, Cinder, and Ceph
- Experience with Red Hat OpenShift on bare-metal and virtualized backends
- Knowledge of virtual switching, service chaining, overlay networking, and SDN orchestration
- Experience with CUPS architecture for EPC/5GC and related performance tuning
- Working knowledge of Kubernetes, Linux, and NFV management and orchestration
- Strong scripting and automation skills using Python, Bash, YAML, and infrastructure APIs
- RHCSA/RHCE certification or equivalent Linux administration proficiency
- Advanced Python, Bash, and Ansible skills
- Experience with Cisco VIM, Cisco ACI, or Cisco NFVi
- Understanding of ETSI NFV architecture and SDN/SDI concepts
- Experience leading cross-domain technical troubleshooting and incident resolution
- Excellent communication, leadership, and stakeholder engagement skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
