This role requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to be willing to work in the Houston, TX area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description
Responsibilities:
Ensure customer contractual service obligations are achieved.
Prioritize service activities, assist with assigning personnel, and follow up on commitments.
Oversee maintenance, repair, and preventive maintenance programs.
Ensure compliance with DNV standards and accreditation requirements.
Lead projects such as expansions, renovations, and new facility openings.
Meet Health and Human Services (HHS), Environmental Health & Safety (EHS), and other applicable regulatory requirements.
Manage vendor service delivery processes and service execution in accordance with established policies and procedures.
Promote service quality through regular customer and team engagement.
May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
Maintain technical knowledge of current standards for the safe and effective use of medical equipment through instruction and training.
May assist Area Service Leaders with coaching, developing and training of staff.
May assist with appraisals, status changes, promotions, disciplinary actions, and employee-related questions.
Effectively communicate and partner with teammates, colleagues and customers.
Share on-call and service call escalation responsibilities.
Function as Site Leader and be responsible for customer relationships at assigned sites.
Qualifications:
Associate or Bachelor's degree in electrical engineering, Biomedical Engineering, or related field and 4+ years of experience servicing medical equipment;
OR equivalent military education and 4+ years of experience servicing medical equipment;
OR High School Diploma/GED and 6+ years of experience servicing medical equipment
A minimum of four years' experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues.
Qualified experience in a customer service environment with resulting knowledge of customer account coordination.
Experience managing financial and administrative requirements of the position.
Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Ability to analyze metrics and reports (SEDs).
Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
Willing to travel outside of the assigned region.
Must have and maintain a valid driver's license.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
#LI-ER1
#LI-Onsite
We will not sponsor individuals for employment visas, now or in the future, for this job opening.GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Skills Required
- Associate or Bachelor's degree in Electrical Engineering, Biomedical Engineering, or related field with 4+ years servicing medical equipment (or equivalent military education and 4+ years; OR High School/GED and 6+ years)
- Minimum four years' experience as a Biomedical Technician and one year progressive team leadership supervising and coaching technical personnel
- Experience in a customer service environment with knowledge of customer account coordination
- Experience managing financial and administrative requirements of the position
- Strong communication and presentation skills; able to explain technical issues to customers clearly
- Ability to analyze metrics and reports (SEDs)
- Proficiency completing electronic documentation using devices (e.g., iPad, iPhone) and familiarity with software (e.g., Microsoft Office)
- Willingness to travel outside the assigned region
- Must have and maintain a valid driver's license
- Legal authorization to work in the U.S.; employer will not sponsor visas
- Willing to work onsite at customer location in the Houston, TX area
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
GE Healthcare Insights
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
