Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoProvides supervision to a team of billing assistants who are responsible for daily operational tasks in a customarily recognized department or functional area of the organization.
Essential Functions
- Primary purpose of role is supervision. Supervise the day to day operational activities of billing assistants who are responsible for daily operational tasks in a customarily recognized department or functional area of the organization. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
- Work cross-functionally (Legal, Sales, Customer Service) to oversee and ensure that new accounts are created, customers are invoiced timely and accurately, necessary adjustments are made to customers’ invoices, and month-end close and required journal entries are accurately booked.
- Provide ongoing coaching and performance feedback with management consultation. Advocate for employees and communicates compensation changes
- Make hiring recommendations
- Provide regular status updates and reports to Manager
- Develop, maintain and monitor internal controls to ensure compliance with audit requirements.
Job Complexities
- Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
- Typically exercises judgment within defined procedures and policies to determine appropriate action
Supervision Received or Extended
- Supervises the daily work activities of billing assistants; typically provides direct supervision to non-exempt employees
- Selects and coaches talent; holds employees accountable for results
- Receives assignments in the form of objectives with goals and the process by which to meet goals
- Work is reviewed in terms of meeting department, product or project objectives and schedules
Impact
- Erroneous decisions will have impact on the overall success of functional operations
- Interacts with management on issues requiring coordination across functional/departmental lines
- Regularly makes recommendations to processes to improve results
Knowledge and Skills/Technology Used
- Successful track record of executing day-to-day operational responsibilities, along with participating in, developing and completing projects in area of expertise
- Ability to implement and enforce processes to ensure compliance and quality
- Ability to establish and maintain effective working relationships at the departmental level
- Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
- Ability to select and coach talent and hold employees accountable for results
- Emerging leadership skills
- Provides others with reliable information and uses good listening and communication skills
Typical Education
- High school diploma or equivalent combination of education and experience
- Bachelor’s degree preferred
Typical Range of Experience
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
Hybrid position from Santa Ana, Ca.
The pay range for this role is $72,150.00 - $96,150.00
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
