The Role
Provide customer and operational support for billing: handle calls and emails, process return mail, assist with payment posting and treasury/mail runs, research billing inquiries, maintain customer interaction records, and perform scanning/copying and related administrative tasks.
Summary Generated by Built In
About Us We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.Position PurposeUnder frequent supervision, the Billing Solutions Specialist I, supports the Billing Solutions team by facilitating daily operations and helping to ensure accuracy, efficiency and high-quality service delivery. This role handles customer calls and emails, process return mail, and assists with payment posted and related administrative tasks.Principal Duties & Responsibilities
- Assist in handling incoming calls and emails, responding and answering questions.
- Process return mail and initiating research to determine correct addresses as needed.
- Assist with identifying payment posting, copying, scanning, mail runs, treasury runs, and other miscellaneous tasks.
- Provide basic operational and customer support to insureds and agents.
- Conduct effective communication via telephone and email with various internal or external channels.
- Assist in researching and developing appropriate answers to inquiries based on customer channel.
- Assist in maintaining records of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.
- Typically requires a high school diploma
- 0+ years of related experience
- [OR] equivalent level of education and experience
- Bi-lingual preferred
- Ability to research simple to moderately complex billing and collection issues and recommend appropriate actions.
- Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
- Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
- Ability to work independently while understanding the necessity for communicating and coordinating work efforts with the team and management.
- Ability to provide excellent customer service support in a timely and friendly manner.
- Detail oriented with good organizational skills.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
Skills Required
- High school diploma or equivalent
- 0+ years related experience (or equivalent education/experience)
- Bi-lingual
- Ability to research simple to moderately complex billing and collection issues and recommend actions
- Ability to communicate effectively with internal and external contacts
- Ability to use Microsoft Office and general ledger, billing and collections applications
- Ability to work independently and coordinate with team and management
- Provide excellent customer service support in a timely and friendly manner
- Detail oriented with good organizational skills
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The Company
What We Do
RLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. We provide peace of mind to the customers we serve by safeguarding their assets and helping them manage risk. We hire smart, ethical people, make them owners of the business and give them the freedom to succeed. These are the principles that drive our success, and they’re the reasons we have been successful for more than 50 years. We believe in a different way of doing business and RLI is not what you’d expect from a typical insurance company. Our creative and collaborative workplace is cultivated by employee owners empowered to make good decisions for customers and the business. We have a reputation for niche expertise, superior service and an entrepreneurial culture. In the industry and among our peers, we’re known for: The best and brightest people in the industry who build strong relationships and provide outstanding service. An underwriting focus so we perform well in all market cycles. Our empowered, creative ownership culture. A customized approach to developing insurance products to meet very specific needs. Proven financial strength.
