Billing & Payments Specialist

About Us

ADESA, a Carvana-owned company, currently operates over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

The Billing & Payments Specialist (Senior Specialist, Financial Operations) is highly knowledgeable about AMS and Salesforce and strives to provide a seamless experience for all customers. This individual will support our wholesale marketplace operations, ensuring that our internal and external clients are provided an excellent standard of service and high level of customer satisfaction is maintained. The ideal candidate loves the challenge of solving various issues and appreciates a fast-paced environment where teamwork is essential. Successful incumbents will be effective written and oral communicators and able to assist customers throughout the post-sale process. If you are customer focused, detailed oriented, and accurate, with strong problem-solving abilities, apply now!

Responsibilities

• Ensure customers receive attention, and resolve customer issues, in a prompt, efficient and courteous manner. 
• Support incoming calls and e-mails by demonstrating friendliness and proper etiquette with both internal and external customers.
• Ability to multitask while keeping a high degree of accuracy.
• Post journal entries and research transactions in AMS.
• Receive incoming payments and process outgoing payments.
• Manage receivables, including contacting the customers for payment.
• Use strategic thought to research and process customer issues.
• Work directly with floor plan companies to check availability and submit floor plan packets or payment transmissions.
• Know when to escalate customer issues which require next level review or technical expertise.
• Proactively provide feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact.
• Ability to work and communicate cross functionally throughout the organization.
• Raise issues and findings during weekly meetings.
• Bring a positive and contagious attitude to work each day, supporting both co-workers and customers.
• Ensure proper follow-through on directives.
• Know and follow company policies, standard operating procedures, and applicable state and federal laws at all times.

Qualifications

• High School or GED required
• Bachelor’s Degree in a related field preferred
• Minimum 3 year of office experience, preferably in the automotive industry
• Experience with payment processing or accounts receivable required
• Must be 18 years of age and have a valid driver’s license
• Experience and proficiency with AMS and Salesforce preferred
• Experience and proficiency with Excel or Google Sheets preferred
• Effective communication skills both written and oral
• Proven track record of excellent customer service skills with the ability to develop strong working relationships and interact with all levels across the organization as well as external stakeholders
• Proven ability to multitask while maintaining attention to detail
• Confidentiality and integrity while handling sensitive information
• Proven track record in showing initiative and ownership
• Proven ability to manage deliverables and metrics against aggressive targets and timelines
• Proficiency with computer systems and applications

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
• Frequent – standing, watching, touching, listening, walking, talking
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.